Okay, so you've found your way to the new Pioneer DJ forums and you've created your new account ... but things are a little different from our old home over at Eve, so how do you use this site?

First and foremost, you've got two main views on the Home page and the Forum page.  The Home page will take you to the front page of the site where the key difference is that you'll see any posting we've pinned to the home page as news.  The forum page is essentially the same page, sans-news.

The forums themselves are broken down into groups and sub-forums.  The groups and their general purpose:

• No Category: Primarily for announcements, news, firmware and the FAQ sections.
• Pioneer Gear: All the hardware sub-forums are broken down by product type; the legacy products forum is for gear no longer in production.  A list of the products for each sub-forum can be seen on the right sidebar once you're in that sub-forum.
• Software: For all non-Pioneer software discussion.
• The Lounge: General DJ chit-chat.

Threads / posts are now known as Articles.  To read articles, you can either browse the forums to find articles that interest you or click the Recent link at the top of the forum, any group or sub-forum to view recently active articles.

To post a new article, simply click the Add Article button in any sub-forum.

You can now "me too" an article to indicate that you like what the original poster said or that you're wanting more information or that it helped you.

The moderators (now also known as Agents) may direct you to post your issue to a new article instead of replying as a comment to someone else's article and saying "I'm having the same problem."  The reason for this is that the agents now have the ability to directly communicate with the engineering team through a ticket system in the back-end.  We can create tickets from original article posts only; not from any reply comments.  If you see a post from us asking you to post your issue in a new article, we're not being rude, we're making sure we can provide better support for you!

When you post a reply to an article, you will be automatically subscribed to that article, meaning you will get an email from the system whenever a reply is posted.  We have asked the Zendesk folks to provide us with the ability to change that from an automatic thing to a manual option, but for the time being, if you wish to unsubscribe, you can do it immediately from the article itself (see the top right of the first post) or you can manage all your subscriptions from within your profile.

The agents will be doing our best to add tags to relevant articles to make finding information you're looking for more effective.  In addition, you can also search more effectively with a simple trick -- simply add tags:firmware (for example) to your search to find more specific articles that are tagged with "firmware" rather than just someone passively mentioning it in an article or comment.

As noted in the welcome article, there will be some growing pains of getting used to the new system, but the back-end ticket system alone will make for much faster and more effective support interactions.

We encourage your feedback in this article in the Gab Bag.  If you feel there is anything else we can add to this FAQ, please let us know.