Forums/Pioneer Gear/CDJ-2000

new firm ware glitches

Drew Green
posted this on June 13, 2012 07:37

hey guys we've got 4 2000's in our club  we just updated to firmware version 4.1 today, and two hours in i've already noticed a glitch, with a.cue on the track got to the end but still continued to the next one, any clues?

 

Comments

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BriChi
Silver

this has been mentioned before, not sure where they are with it though so it's not just you

June 13, 2012 07:50
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Drew Green

ah excellent :)

June 13, 2012 08:16
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Pulse
Pioneer DJ

It was mentioned before?  Either I missed it or I read too many threads and forgot it, but I don't recall that being discussed.

@Drew > Are you absolutely certain that the auto-cue was enabled?

June 14, 2012 19:18
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Drew Green

yep the auto cue was definately enabled that was the first thing i checked

June 14, 2012 20:09
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Pulse
Pioneer DJ

What was the source you were playing from at the time?

June 14, 2012 21:00
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Gavin
Pioneer DJ

I was sure this was an auto-cue problem until I read BriChi's comment too - if this appeared earlier, I missed it too.

@Drew > Did this occur with some tracks or all tracks?

June 14, 2012 21:40
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Drew Green

the source was a normal audio cd (not mp3) and we only noticed the glitch once.... but a glitch is a glitch and its always better if its mentioned :)

June 15, 2012 04:43
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Pulse
Pioneer DJ

But if it's not repeatable and it seldom occurs, it's going to be hard to track down and repair.  We need as much info as possible.

June 15, 2012 05:34
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BriChi
Silver

this was the original thread but the user stopped giving info

 

http://forums.pioneerdj.com/entries/21316098-strange-fault

June 15, 2012 05:40
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Pulse
Pioneer DJ

That would be why I didn't remember it - I posted a short line and that was it!  Same question would apply to you then Drew; was the faderstart enabled?

June 15, 2012 05:57
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Drew Green

nope we dont nor have we ever used the fader start feature don't even have the cable plugged in for it

June 15, 2012 08:09
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Dream Treez

It has also has happened to me before twice. Auto-Cue was enabled and track when finished continued playing the next track.

June 15, 2012 09:00
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Gavin
Pioneer DJ

@All with this glitch > How did you burn the CD? Gapless audio settings etc?

June 24, 2012 23:56
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Drew Green

mine is never done with gapless, all burnt using nero express audio cd

June 25, 2012 18:44
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Dream Treez

To me it has happened twice in past. I think with the same track in same playlist. Track was mp3 from beatport. I use USB on one player and link on the other. All tracks in USB exported via RB. Auto-Cue was enabled as all tracks in players stopped when finished except this one. Unfortunately I have changed my playlist several times since then and now I can't identify the track. 

June 26, 2012 01:45
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Dream Treez

Also I don't know if it's important but in both times this happened in linked player, not the one with the USB. Maybe cause the track happened to be played both times by the linked cdj.

June 26, 2012 01:47
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Dream Treez

It happened to me a few months ago. Firmware ver 4.10 in players, RB ver 1.5.3

June 26, 2012 01:52
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Gavin
Pioneer DJ

@Drew and @Dream Treez > Can you narrow down exactly when it happens i.e. during the transition of two particular tracks?

June 26, 2012 02:54
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Dream Treez

Player one (USB Stick) is cue to track B.

Player two (Link) is playing track A. Track A needs 2 mins to finish.

I start to play Track B, beatmatch with track A and start to mix.

When track A is finished in player two, instead of the player to CUE in Track C, it start to play Track C.

 

Auto-Cue is enabled.

June 26, 2012 04:23
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Dream Treez

So at a point when I expected the player two to Cue in the next track while  I was playing another track in player one suddenly player two started to play next track. Volume in player two is 2/4 so I could hear the next track in my speakers.

June 26, 2012 04:27
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Dream Treez

Here it is again, same problem for third time for me. I recorded videos this time.

Video quality is not so good cause I use my mobile phone. You can also hear my son scream.

Anyways, I think this vids are gonna give you the idea...

 

First video is after I discovered the problem. I moved the pitch to 0% and everything is fine... http://www.youtube.com/watch?v=uPZqYr0jMTs&feature=youtu.be ---> The track you listen is not the one you see in cdj2000 screen.

 

Second video is when I discovered the problem. Pitch is more than 5%, MT is on and when track finishes it continues to play next track... http://www.youtube.com/watch?v=DahInT-2KTk&feature=youtu.be ---> The track you listen is not the one you see in cdj2000 screen.

 

Third video is after I discovered the problem and I wanted to make sure this will happen again. Pitch is again more than 5%, MT is on and when track finishes it continues to play next track... http://www.youtube.com/watch?v=cWMg2Nt4tJE&feature=youtu.be ---> This time the track you listen is the one that plays.

Auto-Cue is all the time enabled.

 

I understood that when you pitch a bit more up or down or maybe when you have MT on you have a bug!!

Because when I had the track play normal everything was OK, as you can see in first video.


I use a USB drive, in first player and LINK in the other one. In these videos you can see the LINK player.

I was lazy to test direct with USB drive. Maybe I will do it tomorrow or the day after.


Track is " Enola - Slow Motion (Original Mix) by Correspondant " and I got it from Beatport 


You got to look at this one. Take care

July 01, 2012 10:25
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Dream Treez

I know, the green light from PLAY bottom of my LINKed player is not working, but this is another post. My English sucks!! 

July 01, 2012 11:22
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Dream Treez
Someone from pioneer admins please reply to my post above.
July 03, 2012 03:57
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Pulse
Pioneer DJ

@Dream Treez > Thanks for the videos, it really does help and we appreciate being able to see exactly what's happening.

Y'know, I wonder if this is a bug related to a damaged export database -- I had a similar problem one time after updating rekordbox (back in a version where the database changed) and I exported additional tracks to the USB device, it corrupted one of the entries for a song so it would end mid-track and start playing something completely different.

Have you tried exporting the same songs to a NEW USB device (something freshly formatted)?

Is it only ever happening with that one track?

July 04, 2012 06:37
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Dream Treez

@Pulse, firstly thank you for replying to my post. 

 

I wanna say that I am confident that this is not a damaged export database. I also had before the same problem like the one you describe above. I added a few tracks in a USB stick that already had tracks in it and I experienced same thing like you. The track would end somewhere in the middle and jump to another track. But back then when I formatted the USB stick and exported the files again everything worked fine.

 

However, today I took all three releases by  Enola - Slow Motion EP (Correspondant) and add them in RB in a new playlist. I formatted the USB stick (twice) and export  the tracks to it.

Same thing happens again with same track (Enola - Slow Motion Original mix). Auto-Cue is anabled. MT is on. Pitch is more than 5% up and when track finishes CDJ instead of cue in next track it continues to play. Here is a new video showing same problem ---> http://youtu.be/BA1xYclCkww

Funny thing is that with same track when I have MT off it works fine. Auto-Cue is enabled. MT is off. Pitch is also more than 5% up but this time when track finishes CDJ cues to next one normally. Here is a video showing this ---> http://youtu.be/SMqSLgawtJk


I cant explain why this is happening. It has also happened to me before with two different tracks but I didn't pay so much attention back then.

Clearly the problem is when MT is on and when I pitch it up or down because when I play it at 0% even with MT on it cues normally to the next track.

I have to mention that this is happening only with this specific track. It doesn't happen with second track of same release (Enola - Slow Motion Nhar Remix).

 

All tracks I play I buy from beatport. These specific ones that you see in video are mp3s. 

I use firmware v4.10

 

If it helps you can give me your email and I will send you the problematic track. 

Thank you for your time and please reply to my post so that I know what the problem is because I am curious. Take care.

July 05, 2012 07:28
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Pulse
Pioneer DJ

Please email me the track >

July 05, 2012 07:30
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Dream Treez

I just did Pulse by using yousendit.com

Please confirm that you got it. I can also post the link here but I don't know if its proper.

 

Thanks again

July 05, 2012 07:49
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Pulse
Pioneer DJ

Got it, will test shortly.

July 05, 2012 07:52
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Pulse
Pioneer DJ

I ran a copy of the track through several testers and found nothing obvious.

I then loaded the original track into rekordbox, analysed and exported to a playlist on a USB device.  When I played the track on the CDJ2000 using the exact same conditions (Firmware = 4.10, Jog mode = CD, pitch range = 10%, pitch @ +5.9%, MT = on, AutoCue = on), the track cued just fine.

July 05, 2012 08:30
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Dream Treez

@Pulse, thank you for testing the track. 

I would suggest you test it a few times cause to my tests (and today I let it play more than ten times) only once it cued normally.

Anyways I played it in both my cdjs and same thing happens. It's not that it is happening in only one cdj. Even if I use it directly in USB or Link mode.

 

Other than that the only think I can think , is that either your cdjs are better than mine or both cdj of mine have the same problem and need to be fixed.

Also It might be that I installed RB 1.5.4 a few weeks ago, uninstall it and install again 1.5.3

 

Other than that I can not explain it and video is the proof.

 

What is your opinion ??

July 05, 2012 08:59
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Dream Treez

People who read this you can download the file from this link --->  https://www.yousendit.com/download/QlVpYnU5WkI1bml2eE1UQw 


Please give it a go  (Firmware = 4.10, Jog mode = CD, pitch range = 10%, pitch @ +5.9%, MT = on, AutoCue = on) 

and post your results...


Thanks

July 05, 2012 09:02
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BriChi
Silver

Dream, I just reproduced it in 2 seconds using your track so Pio engineers should be able to do the same and fix it, here is my video just as proof, happened in Vinyl and CDJ mode just as in FYI:  http://www.youtube.com/watch?v=PN1YI9NDJKw

 

July 05, 2012 10:14
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BriChi
Silver

and, just for the record, pitch for my tests HAD to be on 5.90% to reproduce, the glitch would not happen if I was at 5.85 or 5.95 but once on 5.90, it would not auto cue

July 05, 2012 10:23
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Pulse
Pioneer DJ

I've tried it several times and haven't had it happen once.  Passing it to the engineers for testing.

July 05, 2012 12:16
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BriChi
Silver

Pulse has the magic cdj's, LOL

July 05, 2012 12:19
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Pulse
Pioneer DJ

It's true -- they are pretty magical.  ;)

July 05, 2012 12:23
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BriChi
Silver

Hahahahaha, im sure

July 05, 2012 12:24
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Dream Treez
BriChi thank you for testing this one.
July 05, 2012 17:29
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Richie Barthez

It might have been me that had this problem. I remember it happened one night a few months back but never happened again. It was almost like Auto Cue was switched off and it just started playing the next track... Happened about 2/3 times over a four hour period.

July 06, 2012 01:01
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Pulse
Pioneer DJ

Engineers were able to reproduce it with your track and will be investigating the cause - your patience is appreciated while they take the time to sort it all out.  (Translation: don't expect a fix next week but feel confident that they will eventually find a solution to this rare problem.)

July 06, 2012 03:30
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Dream Treez

Thanks a lot Pulse for your time and patience to check this. To be honest its rare and happens once in a time so you are right. But it happens. Anyways I can understand your English. I wouldn't expect a fix next week. At the end of the day, yesterday pioneer released a new firmware.

July 06, 2012 05:58
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Dream Treez

so that we don't forget !

@Pulse, instead you should have said... "Translation: don't expect a fix next week, but feel confident that if same problem occur to new cdj-2000nxs we will eventually find a solution to this rare problem" 

September 06, 2012 15:25
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Pulse
Pioneer DJ

There is nothing to say that an update for the 2000 won't contain this fix.

September 06, 2012 16:47
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Dream Treez

Yesterday same thing happened to me for third time in last 6 months.

October 11, 2012 11:53
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Dream Treez

4th time, not 3rd

October 11, 2012 11:54
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Matt Jackson

Guys, i had a track drop out on me a few weeks ago... pretty random and hard to replicate at request.

i ended up formatting my usb drive and exporting my library again...problem now gone.

none of us really know if a database has gone bad, that relates to one track or more... the easy way is re-export rekordbox after a clean format or partition.

October 18, 2012 02:17
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Dream Treez

@Matt that is not a bad database. Every time I use my cdjs I always format my USB and export it again from RB to USB as I change tracks and order in my playlists. If you check the videos on top you will see next day I reproduced the problem with clean USB and only the Enola EP exported in USB. Also as Pulse says engineers were able to reproduce it after sending my track.

Anyways thank you for your reply. 

October 18, 2012 02:32
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