i just bought a djm 400 and was realy realy happy with it for oohh maby 3 weeks when i went to turn it on and nothing happined!!!
i checked all the lead and try diferant 1s aswell but nothing fixed the problem , so i sent it back and after 2weeks got it back turning on but now there a problem with the mono stereo switch at the back it will paly steroe only from the left fader and only mono from the right!!! i am realy realy realy pissed off with this and for �340 2 channle mixer i think this is totaly crap . so again its just got sent back again . i said to the well knowen distributer i want a new mixer in its place but aparently pioneer warenty only fix the damaged mixer and send it back the only problem with that is you get it back with another problem . totaly balls if you ask me and as a full time prof dj tyhis just isnt good enough . has any one else had these type of problems with pioneer?

There are occasional reports of bad units, but sending it out and getting it back with a new problem? Not likely.

Pioneer quality control can't catch everything, and in mass-produced units there will be the occasional bad apple. But keep something in mind if you search the forum here and come up with some people who have similar complaints - look at the relative small number of people with complaints vs. the large number of people who buy Pioneer gear. There's far less than 1% of Pioneer users who ever have a problem. The trick is, almost no one posts any "non-complaints" - i.e. after 4 years of use (or something) no one pipes up and says "oh BTW, I've had such and such for 4 years without a problem. Just thought you all should know."

Sorry for your predicament, good luck with it. Pio gear is well-known for it's good quality construction and durability, I think you just got one bad apple. Hope it doesn't ruin the experience for you.

Also keep in mind - your unit may have eaten a power surge or something similar and fried, not something that Pioneer could have had control over. I hope not, but it's possible.

-r-

i know i have been djin since the age of 11 and have always been happy with pioneer gear my 2 cdj 1000mk2s havent ever let me down i mainly use them in the house as i dj in night clubs alll over scotland so my djm-400 was only used in my home set up am just realy qangry at the fact i sent it away with a problem and got it back with another problem. just feel abit cheeted as the warenty dosent cover much does it.
i even had to pay for the postage and packaging for all of this trouble iv had on a brand new mixer , just not good enough and im sure every one that reads this would be as angry as me if it were them. just feeling let down to be honist!

James, when you sent it in for repair, did you...

a) send it to an authorized repair center?
b) give them a FULL list of ALL the problems?
c) ship it in the original packaging or if not, suitable packaging which wouldn't cause further damage?
d) on return of the unit, receive a list of work done?
e) get the unit back in the same packaging - or better?
f) check your power supply?

There's a few things which could be the problem or at least contriubted to it.

Most retailers have a 15 or 30 day return policy, if there's a major problem they will replace the unit, after that it has to be handled by the manufacturer's warranty repair (which is 1 year for Pioneer).

As this isn't a technical support forum, you're going to have to get in touch with Pioneer UK's tech department in order to get any real assistance. Sorry!

yea dude it was <SNIP> i got it from they say they send it back to pioneer i put 2 full bags of cotton wool in the box then put that in side another box and sent it buy recorded dilivery so i could have done more to protect it. the mixer just didnt turn on that sunday. and to make it worse it was the final of my comp so i couldnt practice i realy done every thing i could , and have been rewarded with all this hastle.

there wasa no list of repair when it came back and it came back in the packageing i sent it in, the only dif was it was raped in bubble rap and not the cotton wool i raped it in , the only thing was it now turned on but had a new problem.

But where did you send it to?

back to them and they sent it to pioneer
because i bought it from them like 3 weeks before it wouldnt turn on, brand new.They are ment to be the bigest dealer in the uk , am not impressed so far with there antics!!

James, crap or no crap, sh!t happens to all sorts of products all over the world, there's no point in getting P-O'd about it - the more difficult you make things the less likely people are to help you.

I would suggest you get in contact with Pioneer technical support in the UK and explain to them what has happened and see how you can resolve it. This isn't a tech support forum, nobody from tech support even reads these forums so unfortunately, this is as far as we can go to do anything for you.