Afternoon need some advise..
I've noticed only recently when a track is playing on my CDJ2000 NXS and I press the REC/CALL button to set a hot cue the track will stop and go back to the start position. As you will all know this shouldn't happen what should happen is A , B , C should all illuminate Red and you pick a cue point is the on the track.
Sometime when the button is pressed all cues will illuminate as normal but if I change my mind and hit button again to cancel the problem happens that way - it will just stop all music and track will go back to start position.
Any ideas what problem could be it happens with both players so I'm Ruling out a hardware fault.
Thanks in advance
Sorry for the delay in responding, I stumbled across this again when cleaning up some old tickets. In case you're still looking for a solution to this, the consensus was that this is likely due to a hardware fault, not firmware. Please contact Pioneer DJ technical support in your region to have your CDJ inspected and/or serviced if you are still experiencing this issue.
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If they are up to date with firmware, something in the act of hitting rec is the issue. can you post a short video as I don't have any gear here to test. But to make sure, you are hitting REC and instead of the 3 hot cue buttons lighting up, it is stopping play an not letting you select a cue point, right?
Exactly.
Sometimes when I press the button is like I'm pressing the " track search " button and it's just going back to the beginning other times all 3 will light up and will allow me to set a cue point..
It's really strange
If you guys could post a quick video illustrating the problem it will be very helpful for us in helping you resolve these issues. Thanks!
Here is the video:
https://www.dropbox.com/s/oud6cvs8v4p9py3/IMG_0241.MOV?dl=0
This issue is very typical fro CDJ-2000 nexus, as well as pushing on master tempo button it activates tempo reset and sometimes even changes tempo range, and some units doing more, activates sync. I suspect you know about this problems.
Some units doing wrong with quantize, slip and search buttons in some cases. But this is another story.
Thanks for getting that on video -- it will help to explain it to the product team.
I've escalated this to our engineers, if they have any questions I'll let you know.
Hello Pulse,
I am experiencing the same issue with Rec / Call button (acts same as "Track Search"). Did you get any information back from the engineers?