[SOLVED] DDJ SR goes crazy

with my ddj-sr same story

i have the same problem 

i think pioneer donst care becuase they dont want to answer our ?

Please send the unit in to be looked at by tech support.

I BOUGHT TWO OF THESE PLAYERS, AND I'M HAVING THE SAME ISSUES WITH BOTH PLAYERS

I'M FROM THE CARIBBEAN AND WOULD SURELY PREFER AN ONLINE FIX 

I would contact Tech Support and see if they have another option for you with this.

Seems there's an issue with the Pioneer DDJ SR, I'm hoping against all odds there's an online fix.

And thanks djjay.

I've managed to ship the two players up to a family member, Where can they get a Tech Support or Service Repair Center in the New Jersey or Brooklyn area to have the units looked at ?

Are any of you using a USB hub with the SR?

I'm using the buith-in USB hubs on my 3 laptops that powers & send signals to the SR.

Why ?

Just trying to determine if bus-power is an issue due to a hub.

@Nigel > What is the make / model of your laptop(s)?

I've got a Macbook, Macbook Pro & a HP Pavilion.

However both controllers first started giving the problems while being used on the HP Pavilion

@nigel > Which firmware are you running on your SR's?

1.07 version

Do not use a hub with the SR, it actually states that in the manual and I don't want you damaging the unit because of a hub. Send it in for tech support.

It actually states that " A USB 2.0 port is required to connect the computer to this unit." 

It's these USB ports on my laptops I use,

Nothing's added between the Laptops and the unit, The units are hooked up directly from the USB ports on my computer.

Oky guys i head the same problem but pioneer send to get fix if your controller is stell under warranty cell pioneer support soo they can send you a authorize paper by pioneer to get service and fix i well need all your emails soo i can send you a copy of my invoice of the repairs on my ddj sr you can email me at dj.boricua305@gmail.com thanks

I well show guys where i toke my ddj sr controller to get that problem fix email me at dj.boricua305@gmail.com thanks

To any users still experiencing issues with their SR not responding; please contact your dealer or Pioneer technical support for repair / replacement as there could be an issue with your controller.

As noted in the user manual, DO NOT USE the SR with a USB hub as it may cause electrical damage which would not be covered by warranty.

I just purchased an SR yesterday evening and uploaded the fir are from1.02 to the latest firmware and am experiencing the left deck cue issues. Was there ever a fix to this issue outside of sending it back to Pioneer? I have up to seven days to return the controller. Please let me know if this issue has been fixed.

I have had my board since February and this just started happening in the last couple of weeks. I run the ideal setup with a Mac Book Pro USB 2 port running directly to the board. I'm a DJ at the world famous Shotgun Willies in Denver Colorado. We had to send our pioneer DDJ-SX2 back to Pioneer 3 months ago. Guitar Center is finally just giving us a replacement. Ive been bringing in my own personal DDJ-SR for the last 3 months. Now this starts happening. I was just about to go big with a DJM S9 and a couple of PLX 1000's but not if this is the QA I can expect from Pioneer.

@Douglas > What just started happening? Need a bit more info please.

I don't use the sync feature often but the last couple of weeks Ive been using it more. Here is how the problem occurs. I have a track playing on the right deck. I turn on sync on the right deck. Its when I tap sync on the left deck. The left FX panel disengages from the left deck. The right FX panel engages on the left deck and remains engaged on the right deck. In Serato my FX panel and SP6 panel disappear and the recording panel pops up. Sometimes its worse. It will load instant doubles then engages auto loops of an indeterminate length on both decks. Basically the controller looks like a bizarre Christmas tree. Serato at this point has beat grids open and is just playing without a pilot. Fortunately, at work, we have another controller hooked up to solid mixer, so I can cue up another track on another board and reboot without killing the show. After I reboot, the problem returns after a few syncs....

Hi Guys,

I'm experiencing the exact same issue as Jannis.

Hi Jannis, did you eventually have this rectified on your end?