[SOLVED] CDJ-2000 E-8709 communication error message with 'needle flashing'

@Dave > CDJ2000 or CDJ2000nexus? Have you tried re-flashing the firmware?

Hi Gavin,  

I tried all and decided I need to send this in to shop.  

The repair is quoted at over $400 dollars!  (Canada)  plus tax.  And I know they are charging me very little labor.   Great service. 

Here is the explanation from service tech:

T_he problem with the unit is E-8709: COMMUNICATION ERROR. The top panel and the main section are not able to “talk” together and this comes from a hardware failure on the main module. The problem lies within one of these two FBGA chips. Unfortunately these chips cannot be removed and replaced and the only available solution is to replace the main module. We usually try to repair at the component level but in this case it is just not possible. I tried everything else, I also swapped the module with another unit so I’m 100% sure this will work._

I also know that the Japanese technology is quite expensive, and replacement parts too, but this is beyond our control. The price of the parts is set by Pioneer HQ and we are only charging  labor.

It’s hard to provide an explanation why it failed. It could be a severe power spike or just bad luck, hard to tell… These modules are usually very reliable and this is only the second or third time I’ve seen a similar problem with this model. 

This unit that failed is one of my two back up players at home!  (the ones I use every week have no problem). I have used it maybe a handful of times, and it sits on a  shelf. It is plugged into a Panamax MAX PRO power bar and surge protector.   I really don't feel it is fair that I am responsible to pay for this, ( since my "warranty is up" ).  This is clearly a hardware failure that should be not be happening on such an expensive piece of equipment, that is new! Please let me know if you can help here. Thanks,

@Dave > I'll have to ask the engineers what they say as this is beyond what I can help with. Once we get a reply from them we'll take it from there.

@ Gavin

what do you mean by, re-flash the firmware?

why?

how to handle this?

@michel > Try to update the firmware on the player again in case the process was interrupted the first time an update was attempted.

Hi Gavin,

Just following up to see what the engineers said.

Thank you,

D

@Dave > I apologise about the delay but I am still waiting to hear back from the engineer.

Yes we are waiting for engineers word Gavin.. please let us know. thanks in advance.!

I have exactly the same problem. It all just suddenly happend, just on one of the players. I did upgrade the firmware, but it didn't solve anything.

@All > The engineers would like to know your current situation in relation to this issue. They are not familiar with the issue and have asked the following:

Also [the engineer] would like to know which part of CDJ-2000 was flashing because the needle search pad does not have any LED so that it has no lighting or flashing ability although he mentioned 'needle' is flashing…? 

Please ask Dave which part is flashing when the error code [E-8709] appears.

Guys, any reply?

Sorry for the delay, just rececived this.

This had nothing to do with the needle search strip.  The actual word "needle" was flashing in the display when it said communciation error. 

Note that this has cost me $450 dollars to repair on a brand new CDJ-2000!  Now that the main module has been replaced the unit is working fine.  I can send you the defective main module, but it makes no sense that the main piece of hardware should fail. As the tech said, it is a failure of one of the two FBGA chips on the module.

Thanks for your help with this,

Dave

Here is a photo of the

I am attaching a pic of the main module and the parts that failed on it:

Dave

why would it cost you anything if it's brand new? there is a warranty

My brand new statement was figurative.

The unit was purchased over a year ago, so the warranty is expired.  

But the unit was never used.

D

Hi Gavin,

Any update here?

Thanks,

Dave

@Dave > I'm sorry, I don't know why that would have happened only that it seems like electronics doing what electronics can some times do. I've asked the engineers for input but I'd be doubtful if they could narrow down what may have caused the problem from what you described.

Gavin, can you please connect me to someone in customer service please.

I feel I am a loyal customer, have bought thousands of dollars of equipment over the years, constantly upgrade my equipment to the newest, and recently got stuck with a lemon.

I don't feel I should be responsible to assume the very high cost of this repair.

Thanks,

Dave

@Dave > I've passed along your comments and details to an agent at Pioneer Canada.

PIONEER PRODUCTS & SERVICE SUCKS
THEY USED TO BE GOOD AND RELIABLE
NOT ANYMORE!!!!!!!!!!