[SOLVED] I am very upset co XDJ the RX

@Antonio > Again, the problem is not with your RX but the songs and possibly, as a result, the database. As requested, please post two or three of the problematic files.

If you could also please try converting the same M4A files to MP3, import those MP3s to rekordbox, then FORMAT your export USB drive, and export the MP3s to the USB drive. You only need to try a few tracks, not your entire library.

Good day.

I did what I indicated to me and I will be the same

was only a folder with 500 MP3 songs that were seen with MP3 Scan-Repair software, the songs had no error!

To make it easier I will create a single folder with 60 songs and test.

I'm about to give up the equipment.

Please send your address to emviar them to pen the songs

Please send your address to send them to pen the songs

Good day,

I created a folder with only 60 songs analyzed by rekordbox, with the Pen formatted.

45th music blocking, whatever the order.

Wow what else to do to say that the problem is in XDJ?

I'll send a file to examine please.

think should replace the equipment?

I'll return the equipment because it does not work.

Or Pioneer admits that it is a mistake and that will solve or have to return the equipment.

If it were only my equipment to give problems, then it would be problems of my music, hand no longer have knowledge of five cases with the same error

I ask a question, it will not be the Rekordbox? they think some incompatibility co XDJ the RX?

I also cdj 2000 and 2000 and nexus with the same pens have no problem

please give me some explanation.

I formatted the pen

Analyzed 60 songs to MP3 320K in Rekordbox

I created a single folder for all the songs.

still appears the error to 45 music, it still carries the Load menu or the following keys songs.

No matter the order of the songs, always happens when loading the 46 music. be it 1 or 10 of the playlist.

URGENT the breakdown service, just need you to confirm me if they attempt to solve the same

I'm trying to get someone from Pioneer Europe to contact you regarding this issue at the email address you used when you registered on the forums.

I regret to inform that for the 1st time I will have to return a device because Pioneer does not work !!!

In this Forum Pioneer never assumed that failure is the XDJ Rx.

For not only single case with this type of problem.

When XDJ Rx problems have resolved'll wonder if it worth comparable again.

@Antonio > We're not saying the problem is 100% with your files and denying any issue with the RX, but without receiving the answers to the questions I'm asking, it's difficult for myself or the engineers to assess where the problem is and what the solution might be.

The engineers have reviewed all the videos and have a couple of questions for you...

First, with this video:  https://www.youtube.com/watch?v=Mv3mzq4umw8&feature=youtu.be - the engineers would like to know if the same problem occurs after turning the RX off/on. If so, they would like you to send the entire PIONEER folder from the USB device, not just the export database. They don't need the CONTENTS folder, just the PIONEER folder.

Second, they would like to know in this video:  https://www.youtube.com/watch?v=TspsocJV-As - What made this issue happen? What did you do before the unit froze? There is no context as the video starts with the player frozen.

Good day,

The Pioneer folder has many files,

You can send me an email to you can send files

every time I turn on the XDJ RX and carry the 45th music blocks,

Noa attention is the music of the 45 fault, but the loading of several songs 1, 2.3, .............. 45 happens to malfunction,

Whatever the music or Sort.

Shipping pen of Pioneer folder

Thanks - I've passed that to the engineers.

Hello

I think I have found the cause of the malfunction bloquei the 45th music

Rekordbox installed on another PC.

I imported the music to the PC

Once the analysis of music created a folder and I exported for a pen

The songs are the same that have caused the malfunction.

Made the test has not arisen malfunction

Conclusion: my MAC Rekordbox is with any errors.

I export the collection of songs to an external disk (Backup) and then delete the Rekordbox and reinstall the collection of songs again.

How to completely uninstall rekordbox a MAC?

Before I give you those instructions, the engineers would like to clarify some information...

Engineers checked the Pioneer folder but did not find anything wrong with the folder or contents. They wanted to make sure the folder you sent was the same as the one shown in the video below:

https://www.youtube.com/watch?v=Mv3mzq4umw8&feature=youtu.be

We can see the issue occurs when B is shown in the [KEY] category. However, the database in the uploaded PIONEER FOLDER includes no track of B key, but just Empty is shown.

Can you confirm that this is the correct Pioneer folder?

The issue of tracks not loading or active loop not starting have been identified as rare situation bugs and they are working to address them, but they would still like to obtain the information above.

Hello Pulse

Sorry only now return to the forum.

I solved the problem in my XDJ-RX

What was happening was a problem in Rekordbox.

I'll try to explain:

When I installed the latest version of rekordbox 3.2.0, I have chosen the first window displayed the CDJ Hardware !!!

Each time I opened the program no longer appeared the window with the choice of hardware option!

Uninstalled it and went back to install the program several times, but never appeared to choose the Hardware window.

In short I had to format the MAC.

I installed it again, but I had the attention of leaving the active window Hardware selection option whenever I open the program.

Problem solved.

I hope this helps to solve this situation in the future Rekordbox program

Thank you for attention

@Antonio > That hardware selection option shouldn't have made a difference -- as you can see, unless you had the R1 or MEP selected, you should have had the correct database:

it is possible that there was a glitch with your database and removal and reinstallation has corrected that.

Either way, I'm happy to hear things are working and I know Pioneer is continuing the efforts on their end to address all the concerns about the RX.

I'll mark this topic as solved - if you have any other problems with the RX or rekordbox, please start a new topic and I'll be happy to assist you. Sorry for all the troubles!