[CLOSED] XDJ R1 next firmware update? Product is currently not fit for sale.

I read some good comments and statements on here and reading between the lines what we are saying is:

1. If you can return your item and get a refund do so, if you paid by credit card you may have a longer period of time to return the item as its not fit and your card will have additional cover ( see you credit card terms).

2. Rent or fully test out before you buy any newly launched item as it will be buggy and will take months to sort out.

3. Time is money and Pioneer have the time. Consumers like us can't hang for months to fix hardware and software bugs.

4. Until things change don't buy newly launched gear until the reviews improve and at least 6 months have passed since its launch. I refuse to be Pioneers tester (unless they want to pay me or provide me with a 25% discounts for my TIME and for screwing with my reputation).

PISSED OFF !!!! 

A pro does not "leap in the dark".

a pro company does not release unusable equipment :)

and being I dont own the R1 nor have I ever left myself not being able to do a party because of pioneers faults, this will be my last comment also

good luck to the R1 owners

in the end it's my fault? ahahha absurd! ok but the point is not whether or not I have an additional equipment .... the problem is! whi I bought a new instrument that does not work? the rest is off topic for me!

Saggio, it is your fault that you can't gig because you are solely depending on the R1.  It is Pioneer's fault that they have a product that is unable to be used live.  THAT'S my final post on this.  Lol

@BriChi, I agree with you 100%.  A pro company should not release equipment that doesn't work.  Many do, and that's why we, as users, have to make sure we vet the equipment in a real world scenario first before we go and sell off our working equipment.

exactly, i agree on both points... Hopefully Pioneer will push to get you guys up and running asap

DJ-JW YOU DONT' KNOW ME  i f have or not other players....you are off topic! I rent console along with the audio service and for me time is money, I'm sorry but your speech has nothing to do. the only fault I have is I trusted a brand that is top of the class!

@Saggio, you are correct...I don't know you at all.  I am commenting on your post that you had no equipment to use since the XDJ-R1 isn't working for you.  I am simply saying that if you are so busy DJing, then you should have back-up equipment.  It's no Pioneer's fault that you can't gig.  That's your fault.  That's all I'm saying.  Anyone that is a "pro" would agree with my comments.  I'm done with this aspect of the conversation. You are correct - its off topic.  Just put blame where blame should be put.  Blame Pioneer for the lack of working product. Blame yourself for not having backup equipment to use in case of failure.  That's it. That's all.  I don't know you from a hole in the ground. 

@ DJ-JW......Your logic is a bit controversial but ok! I respect your thought! but that does not work well XDJ r1 is a fact real and must be resolved to you soon if you do not want to end up with thousands of new consoles in stock...have a good day!

the problems for the xdj-r1 its too much,i suggest pioneer recall all xdj r1 if theres a hardware problems,

I should be recalled.   I sold my aero to buy it!! I dj 6 nights a week...I needed it working from day one!! I returned it to 're buy the aero so I can go to work.  I've had loads of hassle, I've lost and spent money when I shouldn't have!!  Too right were all upset!!,!   Why should we rent when we've spent nearly a thousand pounds on this????   Credit where credit is due... But no credit is due here......and Gavin has abandoned these forums hasn't he??

It should be recalled.   I sold my aero to buy it!! I dj 6 nights a week...I needed it working from day one!! I returned it to 're buy the aero so I can go to work.  I've had loads of hassle, I've lost and spent money when I shouldn't have!!  Too right were all upset!!,!   Why should we rent when we've spent nearly a thousand pounds on this????   Credit where credit is due... But no credit is due here......and Gavin has abandoned these forums hasn't he??

The point is if u spend nearly £1000 on anything it should work !!!!!!!! Or have the basics changed ?????

I agree, Bobgavid.  A product should work as it is advertised to work.  No question about it.  I want to think that Gavin's absence from replying in this forum is because he is hard at work with the engineers to get a fix for the R1.  Somehow, I don't think that's the case though.  Poor customer service on Pioneer's part, for sure.

Yes everyone here is frustrated and I am sure things will get fixed but in a duration of updates.  I just don't understand how this unit was not tested.  Sure a little bugs here and there but imagine if APPLE released their new iphone and it was unusable?  I think it would be a mess.

I am sending my unit back because the issues are too much and I have lost confidence.  I have bought other DJ equipment  with less issues and I am also a photographer by trade.  I have bought tons of photo software and cameras with less hassles then this piece of equipment.  Yes there are glitches in everything you buy but every company I have dealt with puts a email out or some sort of communication to let us know that it's being addressed or gives a plan of strategy.

Consumer confidence is 'king' in any industry.

In fact, it would be enough to let us know whether or not they are working on new firmware....instead of this silence

I took mine back today having purchased just 3 days ago (last Saturday). The retailer wasn't aware of any issues so called his Pioneer sales rep there and then, and passed the phone to me to explain the problems I was experiencing. The pioneer rep acknowledged the issues I was experiencing and told me there was a firmware update due in August to address 'some' issues. I cannot confirm what is going to be addressed as I handed the phone back for the Pioneer rep to tell the retailer that there are some ' known' issues, to which the call swiftly ended and my refund was processed; understandably to the annoyance of the retailer.

I will keep watching this thread, as I'm now curious to see how long it takes to resolve.

And we do need to show them our frustration.... because how would pioneer ever know otherwise?

Sad to say folks time has run out for me on the XDJ R1. I am sending it back on UPS tomorrow. Not happy. I am buying a second hand XDJ Aero from another DJ for €500. It may not have all the functions I want, but at least it works. For those of you unable to get a 30 day money back offer from your retailers I would suggest plaguing pioneer on the warranty. The unit does not operate correctly. This is a fault and under the laws of trade is most countries you are entitled to a refund or at least an exchange. The more open boxes they get back the faster they will resolve this. As regards an argument above about a "jump in the dark" with new equipment, there is NO excuse for a piece of €1000 hardware to be released with as many faults as this. It is absurd. €1000 is a lot of money for most people. I feel most sorry for the retailers who will no doubt bear most of the brunt for this, the communication from pioneer has been poor to say the least, no offence to @Gavin but they are most likely being kept badly informed by their bosses. This is an epic cock up. I wish all well in this forum and I often heard don't believe everything you see on the internet, well I will NEVER buy another piece of pioneer equipment without hands on testing first. Thanks to you all and I wish you all the best however this pans out eventually.

From the engineers for the relevant users:

1) Rosssutherland28 said "now the tracks have stopped playing!! Pressing play does not start the track!! I've tried pulling the power leaving it off etc NOTHING WORKS!!"

After he turned off the power of R1, then on again, does he experience the same issue in the same track? 

Does the track stop at the same position every time? (Track-related problem?) 

Does only the track only stop there or the overall unit freeze?

(2) marc hunnenberg said "letztes Wochenende war ich auf einer Privatveranstaltung und nach ca. 2 Std stieg die CDJ das erste mal aus mit der Meldung not connected, Stromschwankung evtl. ok neu gestartet, lief wieder" 

(Google translation: Last weekend I was at a private event and after about 2 hours increased the CDJ the first time out with the message not connected, current fluctuation may start ok again, ran again (though unnecessary stress).)

This issue seems to be a hardware problem rather than software. 

Please ask him to try another USB cable and USB port on PC or use another computer.

Another comment by marc hunnenberg, "Nächste Phänomen, wenn ich die XDJ auf PC im Menu stelle, geht nur der Linke Kanal, der Rechte zeigt an das was läuft aber es kommt kein Ton." 

(Google translation: Next phenomenon when I put the XDJ PC on the menu, is only the left channel to the right shows what is running but there is no sound.)

Please ask him if he selected PC mode for the both decks? 

The sound might not be output from only one deck because an input mode can be selected for each deck of the mixer section.

(3) Anthony said, "1. Loop not working properly, skipping on tracks which play fine on other pioneer devices."

Watching his second video, we found that the sound at the Loop In point seems to be output twice when coming back to the the Loop In point. 

Is this what he meant by saying "skipping on tracks"?

@Gavin please take no offence to this personally as it seems I probably know you and you are a fellow rebel. Thanks for your own time and apologies that you are the unfortunate point of contact in this mess for pioneer.

But after spending a lot of time and also wasting money and effort on this I have this last piece of information for the engineers.

"It sucks, and you did your job very badly. As a company I have no further faith in pioneer after this." 

Hi Gavin

Is this engineers post a joke?

The unit is not stable!!!!!

Why the engineers have no account in this forum?

@Gavin > The only offence I've taken is being called a rebel (up the Deise!). I apologise again for the frustrations this has caused you. If you ever wish to meet up some time for a chat please feel free to contact me.

(2) marc hunnenberg said "letztes Wochenende war ich auf einer Privatveranstaltung und nach ca. 2 Std stieg die CDJ das erste mal aus mit der Meldung not connected, Stromschwankung evtl. ok neu gestartet, lief wieder"

(Google translation: Last weekend I was at a private event and after about 2 hours increased the CDJ the first time out with the message not connected, current fluctuation may start ok again, ran again (though unnecessary stress).)

This issue seems to be a hardware problem rather than software.

Please ask him to try another USB cable and USB port on PC or use another computer.

• Ja ich habe das Kabel, den Port und auch den Rechner gewechselt, passiert in regelmäßigen abständen leider wieder!
  

Another comment by marc hunnenberg, "Nächste Phänomen, wenn ich die XDJ auf PC im Menu stelle, geht nur der Linke Kanal, der Rechte zeigt an das was läuft aber es kommt kein Ton."

(Google translation: Next phenomenon when I put the XDJ PC on the menu, is only the left channel to the right shows what is running but there is no sound.)

• Ja ich habe die Einstellungen überprüft, steht beides auf Midi und es kommt nur auf dem linken Kanal etwas raus!

1. Neu war am Wochenende, dass das Wifi sich nach einer gewissen Zeit abmeldet und nur durch neustart wieder reanimieren läßt.
2. im cd modus, verschwindet die cd im diplay nach ein paar minuten die xdj zeigt no cd an und läßt auch nix spielen (original cd)

Will do Gavin, keep my details and if there's any new products need testing I'm your man. As long as I don't have to pay for them first :) appreciate it. Later!

@Anthony Fleming

Thanks so much for the video you made that shows some of the headaches with this machine.

@Marten > The engineers are aware of issues and are working to address them. However, we have to help all users address their issues and insure user error doesn't occur. I'm not sure which parts you consider a joke as they are trying to ascertain as much information as possible about the issues so they can try to recreate them and, subsequently, fix them.

XDJ-r1 and full of defects have also sought to arrange the videos as proof, we need a new firmware.

No problem jobushwick, been a pleasure chatting with DJ's from all over the world. Thanks.

ok Gavin thx for your help you are the lone ranger in this forum ;)

Sorry the main problem is the freeze of the unit! ITS NOT STABLE