DDJ1000 - Mic 2

Hello! I can't figure out why but and I'm going crazy. I can't get a loud mic sound from the Mic 2 balanced 1/4" input. The XLR input works great,
I tried different microphones, the firmware is up to date, the gain is all the way up. Plugging the mic in the QSC speaker directly works as expected. Im sure i am using a TPS stereo plug and its not a Mono. i cant find.

I'm convinced it's the 1/4" plug but I've tried several. When I pull the plug out about halfway out the TPS ring makes contact and I get a loud output but that doesn't seem normal.

anyone have any experience with this?