When Cue Split is set to Mono, I get no sound from my headphones. When it is set to Stereo, I get sound from only one side.
I have tested multiple other headphones, all with the same result. Each pair of headphones works fine on other devices.
I have also tried my USB on other devices, and that works fine too.
In order to use the split cue, you need to engage the cue by pressing the CUE button for the channel AND the master cue.
With the master cue enabled, you'll hear audio in the R channel.
With the channel enabled, you'll hear audio in the L channel.
If you only hear one, be sure both cues are engaged and that the headphone mix knob is at 12 o'clock.
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I have the exactly same problem, no difference if its 3,5mm or 6,3mm jack either.
And if I pull the headphone plug a little it goes from the one side to the other, but only side at the time.