Have you tried using a different USB cable and/or USB port?
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I'm having trouble fully connecting with my ddj sz. I've tried the latest drivers and firmware available. At the moment, there is a no connection trouble shooter that pops up. I'm using a two-day old gaming laptop with the following specs:
AMD RYZEN 5900
NVIDIA RTX 3070
Windows 11 home
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Have you tried using a different USB cable and/or USB port?