Offizieller Kommentar
@Dennis > You have an open ticket; please see the response there. Sorry for the confusion!
@James > Your post was moved out of the public space because of a response that Denis posted. Your case has been addressed in a ticket and we thank you for your patience.
Nobody is covering anything up. This is our forum, not our 1:1 support channel where such issues are best addressed. Thank you for your understanding and please direct any other complaints or comments to your respective tickets.