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XDJ XZ freezing

Yesterday when I played a gig my device just freezed when I was using the Beat Jump function. Why am I paying 2200 Euro for a high end device which is unreliable when its needed the most. The crowd was unhappy and I am just super angry that i spend my money on a product which is not reliable. I though i have some quality when buying a high end device of Pioneer. Is there any chance to get the money back? I purchased the product in January and I don't want to have a product which freezes in gigs. Can that be possible somehow? Otherwise I would make this topic public and would call in the media. Maybe you will react then? It cant be true to pay so much for a product that produces something like that. I realized that it will happen again so I have to move to Denon if you cant fix this huge problem. Super angry and discusted of Pioneer and their malfunctioning device..

Nikita Gnedov Beantwortet

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Hey Nikita,

I'm sorry to hear about the issue you had at your gig. In order to determine the cause of the problem, it would help to know a bit more about the scenario...

What firmware is on the player?

Were you playing stand-alone or as a controller?

If stand-alone, what was the make / model / format of the USB?

What was the type of audio file, sample-rate / bit depth?

What was playing on the other deck?

Were you also recording at the same time?

Pulse 0 Stimmen
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It was the firmware 1.1, I was playing it stand-alone. The format system was fat32 and the usb stick is called SanDisk Ultra Dual 128 Gb Usb 3.0. The audio file was a 128 kbps mp3 mix of 40 minutes because at that time luckily my set was over. Still not very great. Way before the accident (like one hour before) i felt that the system got laggy when I was using the beat jump function, only at that function rest was functioning like it should. On the other deck was absolutely nothing at that moment. Yes, I was recording at the same time.

Nikita Gnedov 0 Stimmen
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Nikita,

That drive doesn't seem to be very performance-oriented; I would recommend considering another drive with better read/write speeds. I personally recommend the SanDisk Extreme Pro USB 3.0, which features R/W speeds 3x that of the Dual. And with a higher quality memory manager, it's less likely to crack under pressure of simultaneous read and write operations if you're recording while playing.

Pulse 0 Stimmen
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Okay, will buy a better now. Hopefully it will not happen again. Kind regards

Nikita Gnedov 0 Stimmen
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The recording was from a different stick though.

Nikita Gnedov 0 Stimmen
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Nikita,

That's usually recommended, but it sounds like this was an issue reading if it was already performing slow during beat jump (and thus re-buffering) operations.

Pulse 0 Stimmen
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I have similar issue same conditions, while i am using USB 3.0 and it only happens after updating the firmware. 

it happens 2 times during the gigs and i have to re-start and music stopped :-(

DJ Galilo 0 Stimmen
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Hey Galilo,

If you could please post your own topic with the information I asked Nikita above, I'd be happy to assist you:

What firmware is on the player?

Were you playing stand-alone or as a controller?

If stand-alone, what was the make / model / format of the USB?

What was the type of audio file, sample-rate / bit depth?

What was playing on the other deck?

Were you also recording at the same time?

Pulse 0 Stimmen
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I had the same problem with my XDJ-XZ (freezed), shortly after the update to 1.10. 

I just putted USB device into XDJ-XZ. (SanDisk Ultra Flair 64GB with Beatport Mp3/AiFF music)

Not connected to PC or MAC / Record Mode was OFF.

After the situation I find out the problem with Audio Quality too, while mixin'

Boris W. 0 Stimmen
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Boris,

Are you able to replicate the freeze with the same song(s) you were playing at the time?

Pulse 0 Stimmen
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@Pioneer I have also experienced freezing. My XDJ XZ is less than 3 months old so it is very concerning. This happened whilst playing in Rekordbox Performance Mode. It has happened to me twice using MP3 files.

Michael Anastasiou 0 Stimmen
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