I see a lot of unhappy punters on these forums and when they get frustrated when they post something, instead of actively trying to solve the issue, it seems the pioneer team berate them giving the excuse that they are a small support team.
Given the premium that people pay to use Pioneer products, its a shame to be treated with such contempt.
It just creates a bad feeling with the brand. Poor show.
Hey Andy,
Nobody's treating customers with contempt, we DO try to resolve their issues or direct them to file a ticket regardless of whether they've purchased a $200 controller of a $10,000 CDJ / DJM setup.
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