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Problems with audio output on DDJ-1000

Hi there.

I have problems with audio output with my DDJ-1000 (pops, cracks). This happens since I updated my computer from a desktop to a laptop.

The desktop had these components:

I5-9600k / 16GB ram / gtx1050TI (REKORDBOX 5)

Now I have a laptop with:

i7-9750H / 16GB ram / gtx1650 (REKORDBOX 6)

I'm having random crackling noise, pops... etc. I tried some stuff before write here:

-Update laptop drivers & bios

-Update DDJ-1000 driver and firmware, update Rekordbox.

-Set default settings on asio driver.

-Disable Intel turbo boost. Disable Hyperthreading

-Change energy saving options in windows 10, everything was set to "max" option, to prevent saving energy or usb issues.

-On my laptop there isn't superfetch service.

With my old computer I had not to disable or configure anything, just boot, connect DDJ-1000 and everything played smooth and right...

Not even disable HT or turboboost :/

What can I do ?

CogenDJ

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You probably have connected the device to a very busy bus.

Try to work out a usb tree, and search if you have a free USB root port on your laptop.

Anyway: there are a few things to check:

1) do you really use the ASIO drivers.

2) Is your software really only trying to access your DDJ-1000 device and not a few other audio devices too?

crackling and pops sound like either synchronization issues with audio output, or not in time delivery of audio.

You really can only use one output device, unless you have hardware synced devices *or* you use realtime software resampler like zita resampler).

Not in time delivery of audio to the bus might either indicate a congested usb bus (like having a mouse on the same bus is a nono, please use a dedicated root port), a throttling CPU or too much CPU use. A throttling CPU should be recognizable by very slow user interfaces.

I have a DDJ-SX3, and that can be drive from a GPD-WIN2, provided I don't use windows. And that's really a thing because it has only one root port with everything connected. On my Thinkpad T430 however, it only has 3 port s that delivers crackling free audio: a dedicated usb2, and 2 usb 3 ports. But there is a another usb2 port it doesn't want to work on because it contains keyboard, mouse, webcam etc...

DDJ-SX3 has 12 "32 bit" output channels (24 bit in 32 bit), and 10 "32 bit" input channels. But it only has 44k1 fixed sampling frequency.

I'm not sure if the DDJ-1000 is the same, but try to lower your sampling frequency to 44k1, althoug 48k is probably the sweetest speed, and you output buffering to 8ms or higher (because windows).

Ard van Breemen 0 Stimmen
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Hi Ard, thanks for your complete answer.

After read your post, yesterday I was checking the device manager of the laptop, seeing devices by connection, (not the default view).

I saw there is only one usb root hub, and that could be the problem: everything is connected to it. On my desktop pc I had several and I remember connect the controller on the front usb ports of the case, which probably had a dedicated hub on motherboard.

I am currently using an external keyboard and mouse, sometimes I connect something more. This week I'll try to unplug everything but the DDJ-1000 and check what happens. 

I'll keep in touch with the forum to tell if issue is solved or not.

Greetings!!!

CogenDJ 0 Stimmen
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Just to let you know everyone... After do all kind of troubleshooting with support, and try everything I saw in internet about these issues, the only working solution was replace laptop for another one (different brand). I think this one comes with something strange in BIOS which make it work badly with rekordbox. The thing is everything works great (games & all apps I was using even other dj software like traktor & virtual dj), but rekordbox don´t.

CogenDJ 0 Stimmen
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