Q1 : How can I change my account?
A1: Follow the steps below to change your account.
1.Go to rekordbox and click [Privacy Settings] in the [KUVO] menu.
2.Click [Change] (see below).
3.Enter the email address and password of the account you wish to use and click [Change].
Q2: If I uninstall rekordbox, will the activated license(s) be deactivated?
A2: No. The license(s) remains as activated even if you uninstall rekordbox.
If you wish to use the license(s) on another computer after uninstalling rekordbox, please deactivate the license(s) first and then uninstall rekordbox. Please follow the steps below.
1.If you already uninstalled rekordbox, please install it again.
2.Open [Preferences] -> [License] -> [rekordbox dj] and click [Deactivate] to deactivate all Plus Pack licenses.
Q3: I cannot deactivate rekordbox Plus Pack licenses after formatting my computer.
A3: If you formatted startup drive or an activated computer is broken or stolen, you may not deactivate the license(s) at rekordbox preferences. Please contact us here.
Q4: I cannot activate my license. "The license key you entered has already been activated on other computers." appears when I try to activate it.
A4: You can activate a license key in up to two computers at the same time.
To activate it on a third computer, you need to deactivate it on one computer you already activated it.
To deactivate Plus Pack license(s), see here.
Q5: Can I change the email address for my account when I use rekordbox?
A5: You can change the email address for your account. Please follow the steps below.
If you want to change your account email address, you need to change it first in your account page, then in rekordbox.
1. When you log into rekordbox.com or kuvo.com and click Log in or your user name (if already logged in) -> My profile.
2. Scroll down to Email, you may change your account email address.
3.You will receive a confirmation mail to the email address you entered. Click the URL in the email to confirm the change.
Following this, set the new email address in to rekordbox.
4.Go to rekordbox and click [Privacy Settings] in KUVO menu.
5.Click [Change] button (see below).
6.Enter the new email address and password and click [Change].
Q6: I don't know how to deactivate a license key.
A6: Open [Preferences] -> [License] and click [Deactivate] for each Plus Pack license to deactivate the Plus Pack license.
When you deactivate rekordbox dj, you will deactivate all the licenses.
Q7: Can't I use the license key any longer if I deactivate a license?
A7: The license will not become invalid even if you deactivate the license.
Once you deactivated a license, the license will be returned to the server, and it will be able to be used on another computer.
You can activate on up to two computers per license at the same time.