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Troubleshooting for rekordbox operations with DDJ-R series controllers

For Windows users: Here are the measures to solve the issues below:
1) Cannot control rekordbox
2) Audio is not output
  This document is for the cases when your Windows PC where rekordbox installed is connected to a
  Pioneer DJʼs DJ controller.
  DDJ-RB is used as an example in this document. You may replace it with the model you use when you
  go through the steps.


Case 1: ASIO error dialog is displayed in rekordbox
Case 2: ”DDJ-RB is disconnected.” is displayed in rekordbox even if your computer is connected.
Case 3: Audio is not output from your computer even if PC Master Out is turned on.
Case 4: The controller does not work.


Case 1: ASIO error dialog is displayed in rekordbox
Open [Preferences] → [Audio] in rekordbox and select the driver software for the DDJ-RB connected to
your computer (DDJ-RB ASIO).


If the following error message is displayed when you selected the driver software for the DDJ-RB:

Please follow the steps below to check the installation status of the driver software.
  Open [Control Panel] → [Device Manager] → [Sound, video and game controllers].
  Check items related to DDJ-RB.
・If a warning icon “ ” is displayed on [PIONEER DJ DDJ-RB]
Select the [PIONEER DJ DDJ-RB] and right-click it to show the properties.
Click the [General] tab to check the Device status.


Please follow the instructions if an error code is displayed on the Device status.
If Code 52 is displayed:
    Windows may not verify the digital signature of the driver.


[Windows10]
Download the latest driver software for Windows10 from Pioneer DJ support site.
*Pioneer DJ support site (https://www.pioneerdj.com/en/support/software/)
Reinstall the driver software following “How to reinstall the driver software” below.


[Windows7]
The following update program needs to be applied:
・Security Update for Windows 7 for x64-based Systems (KB3033929)
Update OS using Windows Update.
After applying the Security Update for Windows 7 x64-based Systems, reinstall the driver
software by following “How to reinstall the driver software” below.


・ In the below cases:
- Other error codes are shown:
- A warning icon is displayed on [Other devices]
- [PIONEER DJ DDJ-RB] is not included in the list
Reinstall the driver software following “How to reinstall the driver software” below.

[How to reinstall the driver software]
Follow the instructions below to reinstall the driver software.
1. Disconnect the DDJ-RB from your computer.
2. Close rekordbox.
3. Open [Control Panel] → [Programs and Features] and uninstall the DDJ-RB driver.
4. Reboot Windows.
5. Install the DDJ-RB driver.
6. Connect the DDJ-RB to your computer.
7. Relaunch rekordbox.

・ Issues not applicable to the above:

Go to “Case 3: Audio is not output from your computer “ “1. Check the default device selected in the [Sound] panel”.


Case 2: ”DDJ-RB is disconnected.” is displayed at the left bottom of rekordbox even if your computer is connected.
・Try a different USB port on the computer. Or, change USB cables and connect them again.


Case 3: Audio is not output from your computer even if PC Master Out is turned on.
1. Check the default device selected in the [Sound] panel.
   Close rekordbox.
   Open [Control Panel] → [Hardware and Sound] → [Sound].
   Click the [Playback] tab in the [Sound] panel to check what is selected as Default Device with a
   green check mark.

When DDJ-RB is selected as “Default Device”, click a built-in device in your computer other than
the DDJ-RB and click [Set Default].

Close the Sound dialog box and the Control Panel window.
Relaunch rekordbox.


2. Audio output setting in rekordbox [Preferences].
  Turn on PC MASTER OUT (Make sure the icon below is lit).


Open [Preferences] in rekordbox and select [Audio] → [Output channels] → [Master Output]
and click the drop-down menu to select an audio device on your computer.

Go to [Input channels] and click [Setting Utility].

PC MASTER OUT ASIO Setting Utility window appears.

Select a device you wish to output PC MASTER. Click [OK] and close the window.

Case 4: Cannot control rekordbox from DJ equipment.

1. When connecting your computer to the controller using a USB cable, check the startup illumination when the power of the controller is turned on.

     ・ If the startup illumination is lit:

         The controller is working. Reinstall the driver software and DJ software and then check the connection          to make sure it works.

    ・ When the startup illumination is not lit:

      The controller may be broken. Contact our customer support written at the end of the Quick
      Start Guide of the product or your store of purchase.

2. Check the power supply shortage of the controller.

      Connect an AC power cable to your computer if it is a laptop. 

      Use an AC adapter if it is attached to the DJ equipment.

3. If the controller was working fine but suddenly stopped or an error occurred, change USB ports on the computer or replace the USB cable and reconnect it. If it still does not work, please visit Pioneer DJ support site and forums to check the similar cases or post it to seek solution.

*Related Links
   Pioneer DJ support (https://www.pioneerdj.com/en/support/)
    - Support contact (https://www.pioneerdj.com/en/support/contact/)
  Pioneer DJ Forum (https://forums.pioneerdj.com/hc/en-us)
   - DJ products Forum (https://forums.pioneerdj.com/hc/en-us/community/topics)
   - News (https://forums.pioneerdj.com/hc/en-us/categories/200396689)
   - FAQ (http://faq.pioneerdj.com/)
   - Knowledge Base (https://forums.pioneerdj.com/hc/en-us/categories/200396699)

*For repair service, contact our customer support written at the end of the Quick Start Guide
of the product or your store of purchase. You can download Quick Start Guide and Operating
Instructions from: https://www.pioneerdj.com/en/support/documents/

 

 

 

 

 

 

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