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Troubleshooting: running rekordbox app on Windows

For Windows users: Here are the measures to solve the issues below:
1) Audio is not output.
2) Cannot control rekordbox from DJ equipment.
 

This document is for the cases when your Windows PC where rekordbox installed is connected to Pioneer DJʼs controller and other compatible models.
DDJ-RB is used as an example in this document. You may replace it with the model you use when you go through the steps.


Case 1: Audio is not output.
Case 2: Even though your computer is connected, ”DDJ-RB is disconnected” is displayed at the left bottom of rekordbox.
Case 3: Audio is not output from your computer.
Case 4: Playback does not start on rekordbox when PC MASTER OUT is enabled.
Case 5: Your computer does not recognize the connected controller.
Case 6: Cannot control rekordbox from DJ equipment. 

Case 1:  Audio is not output. 

Open [Preferences] → [Audio] in rekordbox to check the settings.
Select the driver software for the DDJ-RB (DDJ-RB ASIO) connected to your computer.
Check the output channels as below.
Master Output           :DDJ-RB ASIO:MASTER
Headphones Output  :DDJ-RB ASIO:PHONES

   
If the following error message is displayed when you selected the driver software for the DDJ-RB:

Please follow the steps below to check the installation status of the driver software.
  Open [Control Panel] → [Device Manager] → [Sound, video and game controllers].
  Check items related to DDJ-RB.

・If a warning icon below is displayed on [PIONEER DJ DDJ-RB] 
      

Select the [PIONEER DJ DDJ-RB] and right-click it to show the properties.
Click the [General] tab to check the Device status.

Please follow the instructions if an error code is displayed on the Device status.
If Code 52 is displayed:
    Windows may not verify the digital signature of the driver.

[Windows10]
Download the latest driver software for Windows10 from Pioneer DJ support site.
*Pioneer DJ support site (https://www.pioneerdj.com/en/support/software/)
Reinstall the driver software following “How to reinstall the driver software” below.

・ In the below cases:
- Other error codes are shown:
- A warning icon is displayed on [Other devices]
- [PIONEER DJ DDJ-RB] is not included in the list
Reinstall the driver software following “How to reinstall the driver software” below.

[How to reinstall the driver software]
Follow the instructions below to reinstall the driver software.
1. Disconnect the DDJ-RB from your computer.
2. Close rekordbox.
3. Open [Control Panel] → [Programs and Features] and uninstall the DDJ-RB driver.
4. Reboot Windows.
5. Install the DDJ-RB driver.
6. Connect the DDJ-RB to your computer.
7. Relaunch rekordbox.

・ Issues not applicable to the above:

Go to “Case 3: Audio is not output from your computer “ “1. Check the default device selected in the [Sound] panel”.


Case 2: Even though your computer is connected, "DDJ-RB is disconnected" is displayed at the left bottom of rekordbox.

・Try a different USB port on the computer. Or, change USB cables and connect them again.


Case 3: Audio is not output from your computer.
1. Check the default device selected in the [Sound] panel.
   Close rekordbox.
   Open [Control Panel] → [Hardware and Sound] → [Sound].
   Click the [Playback] tab in the [Sound] panel to check what is selected as Default Device with a green check mark.

When DDJ-RB is selected as “Default Device”, click a built-in device in your computer other than
the DDJ-RB and click [Set Default].

⇒ The selected device is now the Default Device and the green tick icon is displayed on it.

Close the Sound dialog box and the Control Panel window.
Relaunch rekordbox.

2. Audio output setting in rekordbox [Preferences].
  Turn on PC MASTER OUT (Make sure the icon below is lit).

rekordbox Ver4.5.0 or lower

rekordbox Ver5.0.0 or higher

mceclip0.png

Open [Preferences] in rekordbox and select [Audio] → [Output channels] → [Master Output] and click the drop-down menu to select a device for output destination of your computer.

 

Case 4: Playback does not start on rekordbox when PC MASTER OUT is enabled.

・ Check the default format (sample rate) in the [Sound] panel

Close rekordbox.
Open [Control Panel] → [Hardware and Sound] → [Sound].
Select [Speaker] and click [Properties].

mceclip1.png

Open [Speaker] → [Advanced] → [Default Format].

mceclip2.png

When you select 192000 Hz or 96000 Hz sample rate, playback may not start on rekordbox due to heavy
load on your computer.
Select 48000 Hz or 44100 Hz sample rate for the speaker.

Case 5: Your computer does not recognize the connected controller.
Please follow the steps below to check the installation status of the driver software.
    Open [Control Panel] → [Device Manager] → [Universal Serial Bus controllers].

If a warning icon  is displayed on [USB Composite Device],

mceclip3.png

Disconnect the controller from the computer and uninstall the device driver on the controller.

Click [View] in [Device Manager] and select [Show hidden devices].

mceclip4.png

In [Audio input and outputs], [Sound, video and game controller] and [Other devices], select DDJ-RB, right click it and select [Uninstall device].

mceclip5.png

In [Universal Serial Bus controllers], uninstall all of the [USB Composite Device] whose icons are grayed out.

mceclip6.png

After uninstalling the devices, please restart the computer.
After starting the computer, reinstall the driver software following “How to reinstall the driver software”.

Case 6: Cannot control rekordbox from DJ equipment.

1. When connecting your computer to the controller using a USB cable, check the startup illumination when the power of the controller is turned on.
・ If the startup illumination is lit:
    The controller is working. Reinstall the driver software and DJ software and then check the connection to make sure it works.

・ When the startup illumination is not lit:
    The controller may be broken. Contact our customer support written at the end of the Quick Start Guide of the product or your store of purchase.

2. Check the power supply shortage of the controller.
    Connect an AC power cable to your computer if it is a laptop.
    Use an AC adapter if it is attached to the DJ equipment.

3. If the controller was working fine but suddenly stopped or an error occurred, change USB ports on the computer or replace the USB cable and reconnect it. If it still does not work, please visit Pioneer DJ support site and forums to check the similar cases or post it to seek solution.

*Support Related Links
Pioneer DJ support (https://www.pioneerdj.com/en/support/)
Pioneer DJ Forum (https://forums.pioneerdj.com/hc/en-us)
- DJ products Forum (https://forums.pioneerdj.com/hc/en-us/community/topics)
- News (https://forums.pioneerdj.com/hc/en-us/categories/200396689)
- FAQ (http://faq.pioneerdj.com/)
- Knowledge Base (https://forums.pioneerdj.com/hc/en-us/categories/200396699)

*For repair service, contact our customer support written at the end of the Quick Start Guide of the product or your store of purchase. You can download Quick Start Guide and Operating Instructions from: https://www.pioneerdj.com/en/support/documents/

 

 

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