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What should I do when no audio is output from my DDJ-R series controller?

For Windows users:

Please perform the steps below if audio is not output.

This document is for the cases when your Windows PC where rekordbox installed is connected with a Pioneer DJ’s DJ controller or DJ mixer.

DDJ-RB is used as an example in this document. You may replace with the model you use when you go through the steps.

 1) If the following error message is displayed when selecting the driver software for the DDJ-RB

If the following error message is displayed when you selected the driver software for the DDJ-RB connected to your computer at rekordbox [Preferences] > [Audio]:

 

Please follow the steps below to check the installation status of the driver software.

  1.  Open [Control Panel] → [Device Manager] → [Sound, video and game controllers].
  2. Check items related to the DDJ-RB. 

  

If a warning icon is displayed on [PIONEER DJ DDJ-RB], select the [PIONEER DJ DDJ-RB] and right-click it to show the properties.      

When items related to the DDJ-RB is not displayed on the list, the DDJ-RB driver software may not be installed properly.

In this case, reinstall the driver software following 4. How to reinstall the driver software.

3. Click the [General] tab to check the Device status.

     

 

4. Please follow the instructions if an error code is displayed.

  • If Code 52 is displayed:

        This means that the digital signature cannot be verified.

        In this case, install all update programs using Windows Update, then reinstall the driver software by             following 4. How to reinstall the driver software.

  • If another error code or Other devices is displayed:

        Reinstall the driver software following 4. How to reinstall the driver software.

       

 2) If audio is not output even when the driver software is reinstalled

Follow the instructions below to select Default Device and relaunch rekordbox.

  1. Close rekordbox.
  2. Open [Control Panel] → [Hardware and Sound] → [Sound].

   

  3. Click the [Playback] tub to check what is selected as Default Device.

       

      Check the item with a green tick icon and “Default Device”.

     4. When “Default Device” is displayed on the DDJ-RB, click a device built in your PC (in this case, built-in         speaker) other than the DDJ-RB and click [Set Default].

    

⇒ The selected device is now the Default Device with a green tick icon.

  5. Close the Sound dialog box and the Control Panel window.

     6. Relaunch rekordbox.

 3) If no error message is displayed when selecting the driver software for the DDJ-RB

    

If no error message is displayed when selecting the driver software for the DDJ-RB connected to the computer at rekordbox [Preferences] > [Audio], the DDJ-RB is operating properly.

In this case, set the [Trim] knob, the channel fader, the cross fader and the [MASTER LEVEL] knob of the connected DDJ-RB at proper position.

NOTE: When you are running other applications than rekordbox that can play tracks on your PC, the DDJ-RB cannot output audio from rekordbox.     In this case, close the applications and reboot rekordbox.

4) How to reinstall the driver software

Follow the instructions below to reinstall the driver software.

  1. Disconnect the DDJ-RB from your computer.
  2. Close rekordbox.
  3. Open [Control Panel] → [Programs and Features] and uninstall the DDJ-RB driver.
  4. Reboot Windows.
  5. Install the DDJ-RB driver.
  6. Connect the DDJ-RB to your computer.
  7. Relaunch rekordbox.

 

 

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