Having troubles with your DDJ-1000? Follow these steps to troubleshoot the installation, connection, and operation on your Mac.
1. Driver installation
On macOS High Sierra and Mojave, there are driver security systems in place to prevent the installation of malicious or unrecognized software/drivers to the system. When installing the drivers for the first time, you'll need to give them permission. If you are not prompted to allow them, you will need to manually open the System Preferences to Security & Privacy > General to allow the installation. This will only appear for 30 minutes after installation.
2. Driver reinstallation
if you did not see it or have troubles with your device driver not appearing, please reinstall the driver following these steps.
- Disconnect the DDJ-1000.
- Download the driver.
- Open the driver package and run the uninstaller file.
- Reboot your computer.
- Open the driver package and run the driver installation file.
- After the installation has completed, give the drivers permission if necessary (High Sierra and Mojave).
- Reboot your computer.
- Connect the DDJ-1000 and test as normal.
3. Check that the computer recognizes it as a USB device
- With the unit powered-on and connected via USB, open the System Report by click the Apple icon > About this Mac > System Report.
- In the left pane, click Hardware (if not already open) > USB.
- On the right, look for the DDJ-1000 and click it to see if the details are provided.
4. Verify that the drivers recognize the device
- Open the DDJ-1000 Driver Version Display Utility app, which was installed as part of the driver package.
- If your DDJ-1000 is properly identified, it will show the firmware version.
5. See if the OS recognizes it as a MIDI Device
- Open the Audio MIDI Setup app.
- Open the MIDI Studio window if it's not open; Window > Show MIDI Studio.
- See if the DDJ-1000 appears in the window with a solid color.
- If it does not appear or you feel this may be part of the problem, you can try creating a new MIDI Configuration.
- Click the drop-down (currently showing Default in the image above) and select New Configuration...
- Give the new configuration a name and click OK.
- The connected devices will be scanned and your DDJ-1000 should appear.
6. Check the audio device
- Open the Audio MIDI Studio app.
- Open the Audio Devices window if it's not open; Window > Show Audio Devices.
- Verify that the DDJ-1000 appears as an audio device with a 12 ins / 6 outs configuration.
7. Ensure proper configuration within rekordbox
- With the controller powered-on and connected, the left jog should show the Pioneer DJ logo and the right, the rekordbox logo.
- If it does not, try opening the DJ-1000 Driver Version Display Utility, then close it again.
- Launch rekordbox and switch to Performance Mode if you are not already.
- Open the Preferences and see if the DDJ-1000 is selected as the audio device.
- Scroll down and verify that the Master Output is set to DDJ-1000 : MASTER and the Headphones Output is set to DDJ-1000 : PHONES.
- You should also see the DDJ-1000 listed beside Control Device Information.
8. Reset the rekordbox MIDI configuration
- If the rekordbox preferences are set correctly but you still have issue with control, verify that the rekordbox MIDI configuration hasn't been switched.
- On the main rekordbox window, click the MIDI button from the top bar.
- With DDJ-1000 selected lick the DEFAULT button at the top right of the pop-open MIDI setting window.
- You will be asked if you want to export the current settings, choose Yes (and save the file) or No (to discard changes), and the DDJ-1000 MIDI defaults will be restored.
- Close the MIDI setting window.
If any / all of these steps do not resolve your issue, or you encounter trouble with any of these steps, please let us know and we'll provide further assistance.