With the recent release of the DDJ-1000SRT, we'd like to answer a few common questions we've seen online. This article will be updated to reflect newer questions as they're received.

Q: Will the DDJ-1000SRT work with rekordbox dj?
A: No, unfortunately it will not.

Q: Will the DDJ-1000 work with Serato DJ?
A: No, unfortunately it will not.

Q: Can I pay to upgrade my DDJ-1000 or DDJ-1000SRT so it will work with the other software?
A: Unfortunately, while they look like similar controllers, they are slightly different internally and they can't be upgraded or modified to work with their non-designated software.

Q: Does Pioneer DJ offer a buy-back program?
A: We do not have a buy-back or upgrade program for our customers, please check with your local retailer as they may offer some kind of purchase program.

Q: I recently purchased another controller, can I exchange it for a DDJ-1000SRT?
A: If you are within the return period of your retailer, please contact them regarding your options and availability of a return or exchange.

Q: What does the DDJ-1000SRT have that the DDJ-SX3 doesn't?
A: There are a few differences, but here are some of the key features:

  • full size, tension-adjustable, jog with display
  • hardware mixer effects with OLED display
  • MAGVEL crossfader
  • dedicated microphone inputs

Q: What is the special promotion for the Serato DJ Suite?
A: The first 5000 DDJ-1000SRT unit shipped world-wide will include a voucher to unlock the Serato DJ Suite. 

Q: What is included in the Serato DJ Suite?
A: The Serato DJ Suite features all the Serato Expansion Packs:

  • Serato Play
  • Serato DVS
  • Serato Video
  • Serato Flip
  • Serato Pitch ‘n Time DJ

Q: What if I don't get one of the first 5000 units within the promotion?
A: You will receive Pitch ‘n Time DJ, and all DDJ-1000SRT's will automatically unlock Serato DJ Pro.

Q: How will I know if my DDJ-1000SRT is part of the promotion and contains the voucher?
A: There will be a sticker on the outside of the box indicating that unit includes the additional software (voucher).

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