Knowledge Base
Here you will find help articles containing information and videos on using or configuring your Pioneer DJ equipment.
Mobile App
Troubleshooting
License
- ★ How to change credit card information
- ★ Cancelling your rekordbox ver. 6 subscription plan
- ★ Error codes : Activating / Deactivating your rekordbox license
- Account setting on rekordbox application
- Can't enter a rekordbox dj license on rekordbox ver. 6
- A Core / Creative plan subscription information on your MY PAGE
Pioneer DJ Account
- ★ Log in issue
- Account temporarily locked out
- What happens to my registered data when I cancel / delete my account?
- Can not log in web site
- Account registration form does not appear
- Have not received a verification (confirmation) email after creating a Pioneer DJ Account
rekordbox
- ★ Important notice for those who are using macOS Mojave, macOS Catalina
- ★ System requirements of rekordbox dj, dvs, video and lighting
- ★ macOS High Sierra 10.13 driver install issue
- ★ Important FAQs for Activation and License
- ★ rekordbox Download Archive
- ★ FAQ and manuals for rekordbox, rekordbox dj, dvs and video
CDJ
DDJ
- ★ Important notice for those who are using macOS Mojave, macOS Catalina
- ★ Troubleshooting for macOS not recognizing your DJ equipment
- ★ To those who have crackling noise when using DDJ-1000 with rekordbox dj
- ★ Important news for DDJ-1000 users
- ★ Troubleshooting of DDJ-RZX issues
- ★ Troubleshooting: running rekordbox app on Windows
DJM
- ★ DJM-S9 - How to change the crossfader bumpers (Video)
- Condenser Microphone / Phantom Power
- Recording a mix in rekordbox 5 with a DJM (Mac)
- Streaming with OBS + DJM-900SRT (Mac)
- Streaming with OBS + DJM-900SRT + DVS (Mac)
- Streaming with OBS + DJM-900NXS2 (Mac)
HDJ
XDJ
- ★ Troubleshooting: When the firmware update does not start
- ★ XDJ-RX - HID Setup Instructions (Mac)
- ★ XDJ-RX - Firmware Update / rekordbox DJ Setup (Video)
- Streaming with OBS + XDJ-XZ (Windows)
- Streaming with OBS + XDJ-XZ (Mac)
- Update: macOS Catalina 10.15 compatibility