Official comment
Looks like the ticket was handled and you've been directed to have the mixer serviced - sorry about that!
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I have an issue that started out of nowhere. I just turned on my S11 and all the light are dimmed or not even lighted up specially the pads. Everything use to lit up during startup and now it does not do that anymore. Have no been exposed to water, dust or anything always inside flight case at recording studio. Anyone have experience this issue? I opened a support ticket to no response yet. I have the latest firmware 1.0.3. Any suggestion or help will be appreciated
Looks like the ticket was handled and you've been directed to have the mixer serviced - sorry about that!
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