Have a feature request or suggestion? Post your idea here!

Post

2 followers Follow
0
Avatar

Annoyed Toraiz SP-16 Customer

I bought the Toraiz SP-16 just under 2 weeks ago now! I'll be honest its 1 of the best piece of kit I've used! (been into production for nearly 9 years) 

But the unit has been redundant due to *i believe a technical issue* and I cannot use it for now nearly 5 days (I posted regarding the mass usb drive) no file on the MSD yet the unit says its full! I CAN't USE IT!!! its a sampler FFS

contacted this forum, NOTHING! contacted Pioneer Global on twitter (they have been very prompt in response beforehand) NOTHING! 

Even contacted the supplier and haven't received a reply back from them either!

A company the size of Pioneer this is a joke! 

To say Im pissed off is F*in understatement! 

David Leers Answered

Official comment

Avatar

hello david,

Sorry to hear your having issues with your Toraiz. Please provide me with details about your problem so I can do my best to help you. You say your getting an error message but I dont understand what your trying to do when this message pops up. Please give me more details so I can try to help.

Thanks

D.j. Creme
Comment actions Permalink

Please sign in to leave a comment.

5 comments

0
Avatar

Hi there, I pursisted to find a solution. By way of this forum and of interaction between yourself (PioneerDj) on twitter. I contacted the supplier which tried to help me also. In the end I returned the unit, they sending me a new replacement unit out as we speak!

Cheers

David Leers 0 votes
Comment actions Permalink
0
Avatar

Im glad you were able to get a replacement and sorry for the inconvenience. Hope you enjoy your new Toraiz.

Thanks 

D.j. Creme 0 votes
Comment actions Permalink
0
Avatar

Cheers. Apart from this incident I'm over the moon with it! I've just pre ordered the AS-1 as well. Love it 👍🏼

David Leers 0 votes
Comment actions Permalink