Official comment
I have a couple of theories on what might be wrong, but I'm going to ask you to file a support inquiry here so you can get assistance directly from our rekordbox team.
Hi,
One week ago Rekordbox stopped loading in my tracks. I can create playlists, analyze etc., but when I drag a track into the player at the top, it will not load the tracks anymore. Doesn't matter which tracks or play lists I choose from. I have uninstalled and installed rekordbox again but it didn't help (it seems all registry settings are remembered after uninstall).
I have no idea what to do and right now the software has become useless. Could it have to do with the latest major Windows 10 update? All my software is up to date, I have a virusscanner, I have restarted my computer multiple times and did all the basic steps.
Still not loading any tracks.
It seems that the issue started a week before that when every 30 seconds or so of playing a track I got a silence for 5-10 seconds (the track continued to play) after which the sound started again. Could it be connected with my current issue?
I have a strong PC setup, 16GB ram, 3.2 ghz i5 quadcore, SSDs etc., so I am sure it's not the hardware setup. Besides it used to work very well for the last couple of months.
Please help me out as I cannot edit my tracks anymore and it really sucks when tracks are off grid etc. in the club.
Thanks in advance,
I have a couple of theories on what might be wrong, but I'm going to ask you to file a support inquiry here so you can get assistance directly from our rekordbox team.
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