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toraiz sp-16 firmware update problems

 Hi just bought a new sp16 , build date November 16 , firmware ver 1.11

Have uploaded ver 1.3 to USB (fat32) , followed instructions , but get stuck at note 3 of update procedures.

Have tried with 2 new usb's.

Little help please and be kind , no technical mumbo jumbo i'm not an IT nerd.

geoff james

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hello Geoff,

Im sorry your experiencing this problem with your unit. I will open up a ticket for you to see if we can resolve this issue with our production team.

 

D.j. Creme
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Hello Geoff,

After speaking to the engineers can you please try to do the firmware update on another USB drive. Please make sure the file is in the root folder and that the usb drive is formatted to FAT 32. 

Also can you please provide the make and models of the USB drives that did not work for you. 

hope to hear from you soon.

Thanks

D.j. Creme 0 votes
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have the same problem, tried with 3 different USB's ( Corsair, Kingstone, Hama) , all formatted to FAT, and all i get is msg: Connect USB storage device into top USb slot .

Darko Stojakovic 0 votes
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