Official comment
@Mathias > Sorry to hear that, each package should include one from the factory. Please inquire with your retailer first, especially if it was an open-package or B-stock product.
I bought a pioneer ddj rb and when I checked the package there wasn't the license key for rekordbox dj, I want to know what I can do to get my license or maybe the support can give me the license key please.
@Mathias > Sorry to hear that, each package should include one from the factory. Please inquire with your retailer first, especially if it was an open-package or B-stock product.
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The package wasn't open and it was new, I want to know maybe if I can get the license key with the serial code or something like that, please help me.
Thanks Mathias - I'll ask you to file an inquiry ticket here and our rekordbox support team will be able to collect additional information such as the unit serial and your proof of purchase in order to assist you in providing a serial number.
Thank you so much.