Official comment
@Frederique > Sorry to hear that, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.
I've only just got a DDJ-RZ (almost 2 weeks now), I have it running on Windows 10, 64-Bit, 16GB RAM. I'm using a Supermicro X9SCL-F mainboard, and a Nvidia EN210 Silent Videocard. Storage is a Intel 480GB SSD.
At random, Windows gives me a blue screen (hard crash) and reboots. I've not succeeded in picturing the screen, but it seems that the component that's failing is the DDJ-RZ 64 Bit driver.sys, and something with IRQ LESS OR EQUAL, and then the machine reboots.
This occurs even when I'm not even using RB. I once even had it after the crash/reboot, it was idle, and it crashed again after 15 minutes. The DDJ-RZ was on and connected via USB.
I'm using the latest firmware (1.10) and drivers (1.110). Windows is up to date. This PC is used only for DJ-ing, so it has very little software installed apart from RB (latest version).
Is this a known problem?
@Frederique > Sorry to hear that, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.
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