I've had a replacement tonearm for my PLX-1000 on order since the beginning of March. Still listed as being on backorder. Anyone have any idea when spare parts might be available?
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@Sean > Sorry to hear this, where are you located and is the backorder with a retailer / authorized repair shop / Pioneer DJ service centre? I can check with them and our support team to see why it might be delayed.
Austin, TX. And the turntable is with Pyramid Audio. Order was placed through the parts website on 3/6.
@Sean > Fortunately, Pyramid Audio is one of our authorized dealers, so that certainly helps. I'll see what I can find out for you.
@Sean > I spoke with our warranty department and they've told me that the parts were on backorder from Japan, but they recently had a shipment arrive so they've expedited the part order for Pyramid and expect it to be there in about a week. Pyramid should be contacting you to give you an update soon.
Sweet! Thank you :)
Why didn't you just give this poor guy a brand new turntable?
@Mark > Sorry, I don't have that ability. Most warranty issues are not "replace with a new product."