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Audio stops at any moment. Rekordbox 5.0.3 / MacOS High Sierra 10.13

This happens with DDJ- RB. Audio stops even if track is still playing, and being recognized in chanel bar. This can happen at any time, and it's been constantly happening. The only way to get back the audio is by disconnecting USB and connecting it again. I really need this to be solved because I'm being really affected in my job.

ABOUT LAST ANNOUNCEMENT IN " Troubleshooting_HighSierra_001_E.pdf "

I've read the file about this issue, and it is supposed to be solved by allowing (option to Allow the sofware not to be blocked, in this case the audio stops) in my System Preferences /Security and Privacy, but the option does not appear! (because I had Rekordbox installed before the MacOS High Sierra update)

So ..... WHEN THE OPTION ALLOW DOES NOT APPEAR IN THE SYSTEM PREFFERENCES/ Security and Privacy

Now goes my questions, and where I need your help dear Pioneer Dj Support Team

The only way to solve this problem (ALLOWING) is by "installing driver software again"? which I'm not really willing to do; because..... First... I'm not completely sure what it is. (I suppose is to reinstall Rekordbox software), and Second, and most important.... I don't want to risk MY COLLECTION AND PLAYLISTS if downloading the sofftware again, and I don't know really know how to backup my collection & playlists (which I should know how to do!,  if you could tell me also where and how to learn to backup)

Is there any other option rather than re-installing Rekordbox software in order to allow that security thing?

AUDIO STILL STOPS

Please help!

coshka.dj@gmail.com

Erick Peniche Answered

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@Erick > No, you won't lose your database by reinstalling. Your issue isn't likely to be rekordbox related, but rather driver related. If you updated to High Sierra but haven't also tried reinstalling the drivers, you should try that first, as the old drivers may not have rolled over properly.

If reinstalling the drivers doesn't help the situation, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.

Pulse
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