I am having intermittent connection issues with a new DELL XPS 9360 LAPTOP, REKORDBOX and a DJM900NXS2.
I7 1.8 8550U
16 GB RAM
ALL BIOS AND DRIVERS UP TO DATE
CLEAN COPY WIN 10 64BIT
The problem is that even with latency set to (1920 samples) and the playback sample rate is set to minimum (44100HZ) i have pops and clicks and disconnects.
I may have one pop or click every 10 mins
I may have one disconnect between 1min - 1 hour apart
To allow me to continue work i must re-initiate the connection to the DJM sound card.
The laptop is new, it has a clean version of windows 10 64bit installed on it.
I have done an abundance of things to try to stop the disconnects and the pops and clicks but nothing seems to work.
Please see this extensive list below detailing what i have tried so far, each time with no result.
Change USB cable
Disable SPEEDSTEP and C STATES from within the bios.
Enable minimum an maximum processor states from within the power settings, putting everything to 100% to make sure there was no chance that the processor would begin to drop its speed and therefore make the audio drop out.
Next I re installed Windows 10 from the Microsoft site.
Next i installed all the drivers & hardware updates from Microsoft & Dell that corresponded to this laptop
Next i considered that the two blue USB ports shared the same host controller and using an external hard disk and having the ASIO sound card connect to each port would cause a bandwidth issue so i moved the audio to the internal SSD drive.
Disabled on-board audio from bios
Disabled on-board keyboard back lit from bios
Disabled touchscreen from bios
Disabled camera from bios
Disabled SD card from bios
Disabled TPM audio from bios
Disabled virtualization from bios
Disabled wireless LAN from bios
Disabled Bluetooth from bios
Disable the ability for windows 10 to turn off a USB device to reserve power from within the control panel.
Disable Windows Defender Virus Threat protection
Disable system restore
Disable all visual effects
Scan all drives for problems
I am at the point now where i have exhausted all possibilities that i can think of.
Does anybody out there have a clue where to start looking for a solution to this issue.
The only problem i have is the sound card disconnects from the computer or i have pops and clicks in the audio that is playing.
I have nothing running in the background,
Everything i can turn off is turned off.
This is the highest specification Dell laptop i could buy.
Everything is up to date.
Thank you in advance,