My suggestion: treat your customers like people.
I recently spent $5,400 on two CDJ3000s. It's been a week since I've posted on several threads, with no responses.
If you look at this suggestion forum in particular, there hasn't been a response in the last 15 days on any of the recent posts.
I work in digital customer support myself. I get it, stuff happens. People quit, things get busy, customers can be annoying. But, I'm incredibly bummed about the lack of consideration. I saved for years for CDJs, I've spent hundreds of hours in rekordbox.
My recent posts and comments with no responses:
https://forums.pioneerdj.com/hc/en-us/community/posts/17187576448281-Rekordbox-Overwriting-metadata
https://forums.pioneerdj.com/hc/en-us/community/posts/17289151027481-CDJ-3000-Sync-issue
The forums are not for technical support, they're a community-support platform, and I'm no longer responding to forum posts.
Please create a ticket with the support team in your region if you need technical assistance.
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Unfortunately,that is what happens when a company has too much monopoly over the market. The sad thing is, competitors are also not catching up that fast to give end-users options for migration. Hopefully someone comes to the rescue sooner than later.