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[SOLVED] Rekordbox installer won't even open, HELP needed asap!

Hey!

I really need help with rekordbox as it's not even starting the installer, I get this error message (it's in swedish though), but it says "Could not open rekordbox" basically. Yeah I'm sure you understand without even knowing what it says.

http://www10.zippyshare.com/v/74442211/file.html

I've tried to download earlier versions of Rekordbox for MAC OSX but it simply doesn't work, same error message for all.

What can I do to solve this issue?

Got a few gigs this weekend and I need this sorted out ASAP.

I'm VERY thankful for help and answers

Thanks.

Best regards,

J

Jonatan Brager Sidén

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I'm going to answer you in Swedish since all technical terms are translated in Mac OS X.

 

Det är riktigt märkligt att du inte kan ens öppna paketet, det är antagligen något som är tokigt med din dator eftersom att du inte ens kommer åt skivavbilden för Rekordbox. Det finns en sak som kan ställa till med problem, om du inte reparerat skivbehörigheterna på länge. Öppna "Skivverktyg" och välj sedan "Reparera skivbehörigheter" för din startskiva (hårddisken i datorn). Det kan ta ett tag och kan mycket väl vara lösningen på ditt problem. Eventuellt kan det även vara så att  datorns automatiska underhåll blivit eftersatt men det är en lite klurigare process...

The Henrik Maneuver 0 votes
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Tack!

 

Ja det är märkligt. Gjorde en ominstallation igår/did a re-installation yesterday.

 

Så det borde inte vara något sådant. Allt annat går att öppna och jag har installerat allt jag behöver, FÖRUTOM rekordbox. Det är det enda som inte funkar! Ska testa reparera skivbehörigheten som du sa. Men det är jätte konstigt att det är ENBART är så med rekordbox.

 

Tack!

Jonatan Brager Sidén 0 votes
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Testade nyss, har reparerat skivbehörigheten för min startdisk, ingenting hände, samma felmeddelande, ytterst märkligt :/ uppskattar verkligen att du hjälper till, grym service/teamspirit här på forumet!

 

Frågan är vad det kan vara och hur jag löser problemet, enbart rekordbox som spökar som sagt.

Jonatan Brager Sidén 0 votes
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this is what is shown in the installation log:

 

May 2 20:23:39 Jonatan-Brager-Sidens-MacBook-Pro Installer[961]: -[IFPkg(Info_Conversion_Private) _parseOldStyleForLanguage:] - can't find .info file (Install_rekordbox_1.5.3.6)

May 2 20:23:39 Jonatan-Brager-Sidens-MacBook-Pro Installer[961]: The package "Install_rekordbox_1.5.3.6" could not be opened. This can happen if the package has incorrect permissions or if the package has been renamed.

May 2 20:23:39 Jonatan-Brager-Sidens-MacBook-Pro Installer[961]: PFPackage::packageWithURL - can't instantiate package: /Volumes/Extra/OSORTERAT/Install_rekordbox_1.5.3.6.pkg

May 2 20:23:39 Jonatan-Brager-Sidens-MacBook-Pro Installer[961]: Invalid Distribution File/Package

May 2 20:23:55 Jonatan-Brager-Sidens-MacBook-Pro Installer[961]: -[IFPkg(Info_Conversion_Private) _parseOldStyleForLanguage:] - can't find .info file (Install_rekordbox_1.5.3.6)

May 2 20:23:55 Jonatan-Brager-Sidens-MacBook-Pro Installer[961]: The package "Install_rekordbox_1.5.3.6" could not be opened. This can happen if the package has incorrect permissions or if the package has been renamed.

 

I've tried all kinds of different versions, nothing works!!

 

Please help, someone.

Jonatan Brager Sidén 0 votes
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This is still not solved, if ANYONE would like to help out, I'd highly appreciate it! I've tried everything so far! :/

 

Thanks in advance!

Jonatan Brager Sidén 0 votes
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If you've never been able to load any of the installers, I'd say there's likely a problem with the OS.  Are you able to load any other PKG files?

Pulse 0 votes
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yes I said, I can run EVERYTHING except for rekordbox. It's ONLY rekordbox that gives me this error message.

 

ALL pkg files apart from that are working flawlessly without any problem at all. It's so damn weird!!

Jonatan Brager Sidén 0 votes
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Hey! thanks for the quick replies!

 

I'm currently running MAC OSX LION Version 10.7.3 on a Intel Core i7 4GBRam with 250GB SSD OCZ Vertex 3 disk

Jonatan Brager Sidén 0 votes
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This is what I get in the installer log:

 

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: @(#)PROGRAM:Install PROJECT:Install-686.3

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: @(#)PROGRAM:Installer PROJECT:Installer-530

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: Hardware: MacBookPro8,2 @ 2.00 GHz (x 8), 4096 MB RAM

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: Running OS Build: Mac OS X 10.7.3 (11D50)

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: -[IFPkg(Info_Conversion_Private) _parseOldStyleForLanguage:] - can't find .info file (Install_rekordbox_1.5.4.4)

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: The package "Install_rekordbox_1.5.4.4" could not be opened. This can happen if the package has incorrect permissions or if the package has been renamed.

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: PFPackage::packageWithURL - can't instantiate package: /Volumes/Extra/OSORTERAT/Install_rekordbox_1.5.4.4.pkg

May 3 23:41:32 Jonatan-Brager-Sidens-MacBook-Pro Installer[725]: Invalid Distribution File/Package

Jonatan Brager Sidén 0 votes
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Note that everything is on permission to read&write for everyone on everything almost, even the rekordbox installation file!

Jonatan Brager Sidén 0 votes
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Hrm, I'm on a machine with the same spec (except for the SSD) and have no problems with any of the installers.

Do you have Xcode installed?

Pulse 0 votes
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I know! everyone I've asked keeps telling me the same, it's so weird! it works for everyone else but not me.

 

No I don't have Xcode installed, don't even know what that is.

Jonatan Brager Sidén 0 votes
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hah! what the.. so weird, I tried to open the .pkg file with "show package contents", and now I atleast get the installer to work! BUT, it keeps telling me "installation failed!", a new problem here -.- 

Jonatan Brager Sidén 0 votes
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new errorlog:

 

May 3 23:48:13 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: @(#)PROGRAM:Install PROJECT:Install-686.3

May 3 23:48:13 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: @(#)PROGRAM:Installer PROJECT:Installer-530

May 3 23:48:13 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Hardware: MacBookPro8,2 @ 2.00 GHz (x 8), 4096 MB RAM

May 3 23:48:13 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Running OS Build: Mac OS X 10.7.3 (11D50)

May 3 23:48:13 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: rekordbox Installation Log

May 3 23:48:13 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Opened from: /Volumes/Extra/OSORTERAT/asd/Install_rekordbox_1.5.4.4.pkg/Install_rekordbox_1.5.4.4.pkg

May 3 23:48:15 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: InstallerStatusNotifications plugin loaded

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: ================================================================================

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: User picked Standard Install

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Choices selected for installation:

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Install: "rekordbox"

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: ================================================================================

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Configuring volume "Startskiva SSD"

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Free space on "Startskiva SSD": 136,55 GB (136554065920 bytes).

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Create temporary directory "/var/folders/mx/f3r7wkl14t532fbv63sgqsp00000gn/T//Install.808G7f0z3"

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: IFPKInstallElement (1 packages)

May 3 23:48:18 Jonatan-Brager-Sidens-MacBook-Pro installd[816]: PackageKit: ----- Begin install -----

May 3 23:48:19 Jonatan-Brager-Sidens-MacBook-Pro installd[816]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Install_rekordbox_1.5.4.4.pkg”." UserInfo=0x7ff993a2b780 {NSFilePath=./preflight, NSURL=file://localhost/Volumes/Extra/OSORTERAT/asd/Install_rekordbox_1.5.4.4.pkg/Install_rekordbox_1.5.4.4.pkg, PKInstallPackageIdentifier=com.pioneer.rekordbox.1.5.4.4, NSLocalizedDescription=An error occurred while running scripts from the package “Install_rekordbox_1.5.4.4.pkg”.} {

NSFilePath = "./preflight";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cInstall_rekordbox_1.5.4.4.pkg\U201d.";

NSURL = "file://localhost/Volumes/Extra/OSORTERAT/asd/Install_rekordbox_1.5.4.4.pkg/Install_rekordbox_1.5.4.4.pkg";

PKInstallPackageIdentifier = "com.pioneer.rekordbox.1.5.4.4";

}

May 3 23:48:19 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

May 3 23:48:19 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: IFDInstallController 3A42A210 state = 7

May 3 23:48:19 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: Displaying 'Install Failed' UI.

May 3 23:48:19 Jonatan-Brager-Sidens-MacBook-Pro Installer[808]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Jonatan Brager Sidén 0 votes
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Yeah, I was going to suggest you look at the package contents -- but as you can see, the info file exists (although the original logs say it doesn't).

The engineers are all on vacation this week (Golden Week in Japan), but I'll put this as a ticket for them to check out.

Pulse 0 votes
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I see where the problem is! appearantly it was set to "open with the unarchiever (default)" on .pax.gz files, so it automatically zip's that file to a compressed file. Now, how do I change it so it's not the default startup program? there's no selection for "none" when I press CMD+I to show the info of the file and "open with".

 

Thanks.

Jonatan Brager Sidén 0 votes
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Still not got a solution for this, it's weird, when I open it with package containts, I get to the installer and when it installs it tells me "installation failed", but when I click directly on the link, I get the same error message as before (in other words I cannot even open the freaking installer file!)

Jonatan Brager Sidén 0 votes
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I fixed it! woho! Weirdest thing ever.

 

What I did:

 

Opened the rekordbox installer with show package contents

 

Located the ".pax.gz" file, extracted that with BetterZip, clicked on the "rekordbox" application icon, "show package contents", and inside of that was another rekordbox application icon. I dragged this one to the applications folder and I could now enter my serialkey and open up rekordbox!

 

I haven't testted it yet though, so I don't know if it's working correctly, since it's not installed via the .pkg installer..

 

It's weird, why did I have to even do this?

Jonatan Brager Sidén 0 votes
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Weird, not sure -- could have been something to do with your filetype associations.  I use Rucksack for most of my zip needs, anything else I can command-line so I have all my bases covered.

Glad to hear you finally got it to run, I'll close the ticket!

Pulse 0 votes
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I had the same problems. Running on Mac OSX. I kept getting errors, downloaded a trial of BetterZip, had to extract the zip (not the pkg) and it finally worked. 

Amanda Klassen 0 votes
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