@Jeremy > Please download the following rekordbox version: Mac / PC
Please read the below and report back to us:
< log files >
If you encounter a problem, please send your DB and log files:
DB file:
Windows 7: C:\Users\user_name\AppData\Roaming\Pioneer\rekordbox\datafile.edb
Mac: /user name/Library/Pioneer/rekordbox/datafile.edb
If your problem concerns LINK, please send us following 5 files:
Windows 7:
C:\Users\user_name\AppData\Roaming\Pioneer\rekordbox
Rekordbox.dbgLog
Rekordbox.linkLog
C:\Users\0101873\AppData\Roaming\PioneerLog
PSvLinkAPILog.txt
PSvLinkSysMgrLog.txt
PSvNFSdLog.txt
Mac:
/user name/Library/Pioneer/rekordbox/
Rekordbox.dbgLog
Rekordbox.linkLog
/user name/library/Logs/
PSvLinkAPILog.txt
PSvLinkSysMgrLog.txt
PSvNFSdLog.txt
If your problem does not concern LINK, please send us following 2 files:
Windows 7:
C:\Users\0101873\AppData\Roaming\Pioneer\rekordbox\Crashes
*****.dmp
C:\Users\user_name\AppData\Roaming\Pioneer\rekordbox
Rekordbox.dbgLog
Mac:
/Library/Logs/DiagnosticReports/
Rekordbox_2013-xx-xx-xxxxxx_xxxxx.crash
/user name/Library/Pioneer/rekordbox/
Rekordbox.dbgLog