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[CLOSED] Pioneer DDJ Ergo hardware controls become unresponsive

Hello Pioneer DJ Team,

My Pioneer DDJ Ergo's hardware controls does respond with the Virtual DJ LE, Taktor 2 or Serato DJ Intro software after playing for 2-3 hours under normal seamless music mixes. If I use the pitch controls extremely, the problem would be more likely to occur immediately. Only the master volume responds. I have this problem since I got it more than a month ago.

I am using a Sony Vaio "VGN-CS23G", Windows Vista Home Premium Edition 32-bit OS, Intel Pentium Dual-Core T4200, 2.00 GHz processor, upgraded 4GB RAM, 138 GB free HD.

I tried to reformat my laptop and reinstall the OS but it is still the same.

Using the controls on the software itself is OK. Is this some kind of a sound card problem?

Thanks to respond soon.

Rex

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Hi Miki,

You need to reistall the latest firmware again and restart your laptop or mac and your Ergo.

Rex 0 votes
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@Har SH and @miki > Please try uninstalling and then re-installing the software on your computers as well as insuring all drivers and firmware are up to date. Does this resolve your problems?

Gavin 0 votes
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Closing thread due to lack of response. If issues persist, please open a new thread.

Gavin 0 votes
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