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Distorted or NO sound from DDJ-SR

Hi,

I've been using the DDJ-SR for approximately 3 months without a problem. Suddenly, now when I turn up the headphone level the sound distorts then cuts off. I then have to wait a while for the sound to slowly come back on....sometimes 10 minutes or so.  TOTALLY unacceptable! Note: the sound that is affected is the main AND the cue (headphones).

The best way that I can explain what I'm hearing is that it's kinna like a limiter has been placed on my headphone channel. When the headphone level is low, the music plays fine. When I turn up the level, the sound begins to sound "crunched" and then becomes very distorted, eventually just turning off. The problem with this is that the sound at my gigs is VERY loud so I need to turn my cue up very high as well.

 

UPDATE: I noticed that turning up the main volume will also cause this to happen!

I'm running a Quad Core Win7 laptop with 16 GB RAM and I've optimized it for speed as per the instructions on the Serato website.

I could take a video of it if you're interested and send you the link.

Michael Williams

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Your problem sounds to me like the Auto Gain in Serato is confusing you. i´m right ? Try Disable Auto Gain in Serato Settings.

Make Sure your Latency is Set up Well and no other background tasks are working.

Are you Sound Location´s Completely Analyzed ?  (Since SERATO 1.6.1 there is no way to RE READ ID TAG´s by your SELF - SERATO DOES it where you PLAY  LIVE!)

I Run Serato on an 17" HP-ProBook - Intel Core i5 (m480)  8gb of ddr 1333 rams and an SSD 240gb from Intel and Windows 8.1pro

and on my Workstation at Home Intel Core i5 (760) 4GB ddr 1333 (a lot of hdd´s of course) and there I figured out that the Newer USB Drivers from INTEL  Brings up new Energy Settings as Default, you have to prevent SERATO from any ENERGY SAVEINGs that RUNNING on your System!

For Windows Look in Energy Settings set up to High Performance - look in your Device Manager for Energysettings in the Driver ( your LAN Card has an WAKE ON LAN feature some Drivers combines that with Save POWER when DEV not needed. SO deactivate that and Magic Packet eg. Will not WORK BUT your LAN CARD wont TURN OFF.. look for the same in USB ROOT HUB.

Did you Tried DPCLATENCY ?

roBRoy 0 votes
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I returned it back to the store where I purchased it (Sam Ash) and they confirmed that the DDJ-SR's soundcard went bad so they've sent it back to Pioneer to have it replaced.  Thank God I purchased an extended warranty!

Michael Williams 0 votes
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