It might be bad service, but it's also extremely normal service for pretty much every manufacturer out there.
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CDJ 2000 Warranty
I'm not sure I believe this is true but it seems as I bought my CDJ 2000's from the US, Pioneer won't honor the warranty as they are now in Australia??? Why is this?
I was under the impression Pioneer sold their products globally? Why on earth would they not fix a known wherever the unit happens to be?
I am now told my onlt option is to send the units back to the US (AT MY OWN COST???) to effect a repair that is a few hundred bucks? Surely it would be easier to take these units to an authorised service centre 3k's from my house!!!
I'm not sure what my options are here other than pay for the repairs myself.. At 2K a pop this is extremely bad service from Pioneer!
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@Alex > Yes, it is true and is something we emphasize here on the forums regularly. Pioneer will honor the warranty in the area of purchase only.
As Mark90 points out, it is normal service for a lot of manufacturers. For example, I bought a Canon 7D in the US and the warranty coverage for it is only available in North America - not in Europe where I live. However, seeing as I regularly travel to and from America, I decided it was a risk I was willing to take.
Your choices are correct - you can ship the units, at your own cost, back to the States for repair or take the units to be repaired in your area which you will have to pay for yourself.
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Yeah fair doos I guess I learnt from that one! Thanks for the response.
Alex.
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What about people who DJ globally with theri own units?
I find this policy a bit unfair, especially if the products are purchased from an authorized dealer worldwide.
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There are no worldwide authorised dealers. Generally, if you are globe trotting DJ, you don't bring your gear with you (a DJs rider). If you do bring gear, you'll need transformers.
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As far as I know there are 100~240V autosensing units available as well on the market (apart from the localized version (i.e. 120V US or 240V EU).
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That may be the case, but if your unit says "120V" on the back, don't connect it to a 240V mains.
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Correct. An 120V unit will need a step down transformer in order to run on 240V networks.
My point of view was different though.
For example if I was in Greece and had to gig in France of the UK with my own CDJs. What would happen if I needed any warranty support for my units? Since I bought them through Intersys channel (Greek Pioneer DJ products official distributor)?
I should expect my warranty to be covered via any authorized service center in Europe for instance.
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@panoulix > You would have to return them to Intersys. The warranty is only valid in the region of purchase.
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