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Djm900nxs 64 bit drivers... I would say legal issue

So if pioneer cannot respond or keep current updates for the drivers that we require to fully use a 64bit system... I say we push back with one of those online petition deals for some change. Or an extremely late and well detailed answer as to why in two years pioneer has been unable to tackle such a small request as to update the software that supports the hardware to work correctly in a 64bit environment for both osx and windows.

Pioneer is too busy building expensive audio buffer machines and music players. Im probably just going to sell this mixer and purchase a new low latency interface and some control surfaces. I think its funny the pioneer brand has become a glorified control surface for djs to use to control other software. i really like seeing carl cox playing on an s4 ($1000) and using a $2300 dollar cdj2000 platinum audio buffer as a laptop stand. And from what i am seeing more and more artist continue to move away from these products. Due to these types of issues.

If we start the petition... Who knows maybe some young lawer sees it and wants to take it on. Maybe they see something wrong that we the consumer may not know about. I would say a piece of hardware that limits the memory abilities of a modern 64bit os and the type of money spent on these purchases on such a large scale could or may be of a legal concern. Look at the issues that amd just got into with misrepresenting the cores in their cpus. I would like to take the amount of memory i cannot use divide that from the cost of my workstation and add in the cost of my mixer... Pioneer could just refund me that much. And if that amount exceeded the cost of my mixer i would gladly pack it up send it to pioneer and we will call all of this square.

Just an idea i guess. Im kind of irritated i cannot use all of the memory in my workstations due to a lack of programming effort from pioneer. The whole lack of effort seems kind of criminal in a very simple but very limiting way. I just cant figure out why this has not been taken care of already.

Seriously just fire that douche "pulse" and spend the resources updating your drivers.

Chad Williams Answered

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Pulse so happy to see your still dragging your feet in these parts. I would never say this was your fault. This would be pioneers issue. I just feel that the resources spent on you could be used to better support pioneers very small software efforts. I have placed some very interesting sources below to illustrate pioneers inadequate response time to support very expensive "pro" level hardware.

First is the information i found when initially troubleshooting these matters.

The reason they haven't yet released any 64bit drivers is it is only recently (like within the last few months) that there have been DJ applications, or production applications where someone was likely to use a Pioneer product as an audio interface, which ran at 64bit.

-pulse 1 year ago!

While the OS has been available at 64bit for some time, the applications hadn't made use of 64bit architecture and 32bit drivers sufficed.

-pulse 1 year ago! (This one is laughable)

If this shows what pioneer would like to have represent them when it comes to technical matters... I as a company would be embarrased. So please stop talking when it comes to actual issues with pioneer hardware. Please forward my info to your developers so that we might figure out why this has taken so long for them to keep drivers viable in the current marketplace. Both native instruments and ableton started releasing 64 bit software in 2011-2012ish. Logic and cakewalk were both 64 bit before that. And of course the os was 64 bit obviously before that. Actually pioneer is the only one in this conversation that is way behind the rest of the market with their revolutionary software.

So... You tell me who came to this conversation without first looking into the market leading software that actually drives these types of hardware purchases. This is a pioneer issue. Your comments above had no relevence when you first posted them. And they have even less now.

4 years is long enough to have planned for 64bit drivers i would say. I do agree playing out live sets need a certain type of preparation. and probably will not push a 64bit system. But when the party is over and we decide to get back to making music and bouncing all sorts of signals through the very expensive mixers that we choose to use... Then things get a lot more technical, in turn putting our hard earned and expensive equipment through its paces.

Pioneer is the only party involved that has not released an official statement on these matters. Either say your hardware is not capable or release the drivers. Noboday is interested in your overpriced audio buffers. But a quality mixer goes a very long way when it comes to being creative. All we want is to create without these types of simple limitations.

I do beleive that pioneer had made false claims about the quality components in this hardware. I do beleive that due to marketing strategies and a lack of development they have been unable to release these drivers. And i do beleive when you put the whole seemingly simple situation into a much larger context they could and probably have conducted business in a less than legal matter. Especially when it is dealing with equipment that is priced as market leading pro hardware. when you make these claims your supporting software should be compliant with current operational standards.

Just sayin...

Chad Williams 1 vote
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Just do what I did Chad. Write a complain letter to pioneer about this useless moderator. Hopefully, one day pioneer have one less problem.

(He will probably delete or edit this post for his own amusement)

Frank Jægtvik 1 vote
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And here is the consumers official response. I finally sold my DJM 900 NXS due to the lack of software support from Pioneer and lack of commitment to the consumers requests. I will never buy another over-priced piece of hardware from this company. After all I can use the spec sheet from the DJM 900 NXS to build a software mixer that has the same response, feel and playability with more functionality.

To the community, I would say... Save money, learn about the software you choose, and be creative without the limitations of that shiny new mixer. Popular software is usually kept current with modern operational standards.

Chad Williams 1 vote
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Nearly lost my patience with it now. Seriously thinking about ditching my djm 900 nxs.

David Meredith 0 votes
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@Chad > First, thanks for voting down my comment. You're a doll!

Second, Traktor and Virtual DJ have only made the jump to 64bit in the last year. Serato hasn't converted to 64bit, and their software runs just fine. Even though other applications are used by DJs, they are not "DJ software."

Pulse 0 votes
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Thank you for kindly continuing this open conversation. I hope the rest of the community will join in. I will be reaching out to more people soon.

I do appreciate you continuing to push forward the points I have made. Pioneer has used a marketing strategy to knowingly misrepresent it's hardware. Nowhere in the DJ900NXS specifications does it say we are limited to "DJ Software". And none of the official marketing documentation has anything about the hardware being limited to 32-bit application support... Kind of a big deal in the modern market. And one that could sway the decision making of most consumers. In fact below is Pioneer's statement on the capabilities of the sound card.

"Connect the unit to your laptop or computer via USB and the settings utility tool will automatically open, allowing you to configure the mixer, sound card and audio routing to suit your preferences." This is where they should have included in very plain sight that the application support is 32-bit only. Or let us know that due to hardware restrictions there would not be future 64-bit support.

The keyword in that is "to suit your preferences". The biggest issue here is the way Pioneer is limiting the hardware we use to pursue their marketing strategies.

This is a big problem. First of all if Pioneer was marketing to a "DJ" only environment... They probably would have listed this as only working with certain "DJ software". Instead they released the above statements and in the head line they have said "The DJM-900NXS is the next level in creativity, delivering excellent connectivity,". I would assume connectivity as being "workflow".

When a company uses strategies that limit the way we choose to use our equipment, or the equipment we choose to purchase, I believe you start to enter the Microsoft IE territory, except we did not pay $2000.00 dollars for IE. I do agree that the "design" and "form" of the Pioneer line of mixers have been very traditionally DJ centered. The part that Pioneer cannot get off the hook for is they decided to include hardware in the mixers that branch away from the traditional "DJ Software". Midi protocols are openly used in all major OS. Pioneer opened the door to allow interaction with non-DJ and non-Pioneer software. And by including a DAC and audio interface they have also allowed interaction with other software. Nowhere in any of the information I can find does Pioneer explicitly say this "mixer" or "audio interface" is only intended to be used with "DJ software". Audio is not owned by Pioneer. And "creativity" is an open-ended form without limits.

I believe this is where the conversation ends on Pioneer forums... You have helped further a point for "us" the community and consumer. Pioneer could be leading themselves to a legal resolve. If they choose to update the specifications for the "pro" level mixers they would openly admit to unfair marketing strategies and fault. You as the moderator have continued to openly show a lack of communication or willingness to communicate a consumer concern to the technical channels for your parent company. At this point any open communication from pioneer about the lack of this requested support could lead them to some hot water due to the sales before the change in specifications and explicit knowledge that the hardware they sell cannot operate in modern circumstances and or without continued support.

There are options. Pioneer releases the 64-bit drivers and supporting software to keep these very expensive pieces of hardware viable in the current and ever expanding market of what a "DJ" actually is. They could have the lead technical adviser release a statement as to why they have chosen to discontinue support for the top tier hardware or why they cannot continue support. This would result in some sort of legal repercussion I would most likely assume. Or they could openly choose to resolve the problem, get with the major OS teams and give us a firm date as to when this will be released. The last one makes them look bad, but could deflect any or all legal matters. With Microsoft so openly engaging with the professional community in the matters of audio quality and midi connectivity I am sure they would love to help fix Pioneers problem.

This is to the community... We payed a lot of money for this hardware. We have rights as consumers to not be mislead, and if you want resolve for a situation that is seemingly so... so... simple please speak up. I love playing music on my DJM900NXS. I would like to know that my purchase is supported by the company that creates the hardware. I do believe that this company has been lead away from proper marketing practices. I would like to see pioneer do the right thing here, and not see another tech company looking for consumer forgiveness. We expect an official response from Pioneer not the official moderator.

Chad Williams 0 votes
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Here is your official Pioneer response:

"We are currently working to release 64bit drivers for our products, your patience is appreciated."

Pulse 0 votes
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This is not an acceptable response. And the same one that has been given to the consumers who purchased this product for over 2 years. And once again shows the lack of communication pioneer chooses to have with their markets. We are not asking for an inside dish on some new product. We are asking to have our very expensive hardware brought to modern operational standards. But pioneer chooses to let their moderator take the heat for being incapable of delivering quality support for their equipment.

Chad Williams 0 votes
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Pioneer just released their 64 bit mixer and it still uses 32 bit drivers... He he. My djm900 nxs has been sold so i can buy proper music equipment.

this driver doesnt even work well in osx anymore. Probably because all modern operating systems are 64 bit. Just saying. 

Pioneer needs to really up their game when it come to sound quality. 

Chad Williams 0 votes
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@Chad > The onboard DSP is 64bit, it doesn't have anything to do with the bitrate of the driver stack.

Pulse 0 votes
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Traktor in 32 Bit doesn't work together with CDJ 400 if the collection is over 150k Songs. 

Pascal Nicksch 0 votes
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Beta version of DJM-900NXS2, DJM-850 and DJM-750 drivers are ready now.

Please download them from the links below.

DJM-900NXS2: 

https://www.dropbox.com/s/ca8obxo5x6vjbn6/DJM-900NXS2_Ver0.9.1.0.exe?dl=0

DJM-850:

https://www.dropbox.com/s/rkltorokz0wc0jp/DJM-850_Ver0.9.1.0.exe?dl=0

DJM-750:

https://www.dropbox.com/s/mrtbfm2yyz9k9kr/DJM-750_Ver0.9.1.0.exe?dl=0

If you find any issues in the beta drivers, please create a ticket from here.

If your product is not listed above, we don't yet have a beta driver for it but it will be ready soon. Thanks for your patience and feedback.

Pulse 0 votes
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NICE!!!

 

I hope the driver for the CDJ will be come soon too.

 

Greets

 

Pascal

Pascal Nicksch 0 votes
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It's less critical for CDJ drivers as those are simply a stereo output pair, but yes, I expect we may see those updated as well.

Pulse 0 votes
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Yes but actually i use an 2 years old Traktor Verison (2.6.8) cause with a higher version (2.10.3 is the actually one) i can´t use a collection aboive 150k Songs and my 4 CDJ 400K together :( But it is nice to see that there is a progress :)

Pascal Nicksch 0 votes
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"Popular software is usually kept current with modern operational standards." Really now? I didn't know there was an ICC standard for DJing software. Head over to the Serato and Native Instruments forums and read all the posts of "satisfied" consumers who are experiencing absolutely no issues with their software. /sarcasm

lostnthesound 0 votes
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@Chad > "Lack of support" ??

You lost me... there's plenty of support for the product. But I'm wasting my time, you've already sold your mixer.

Pulse 0 votes
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Now now Chad, flattery will get you nowhere, and I'm not quite sure how you figure the lack of driver availability is somehow my fault?

Pulse -1 votes
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