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DDJ-SX2 - Headphones Click, VERY noisy & weak output

I'm having serious sound issues with my DDJ-SX2.

When the system (controller, laptop, amps, speakers) is booted up and a track is played, I have very weak and noisy output with a steady pulsing / clicking / thumping feedback noise which is present in both the output and the headphones.

This is a setup in a nightclub. Other controllers work fine with these speakers / amps / XLRs / headphones.

I'm very concerned because this feedback clicking noise is present in my headphones simply when I power on the controller when it isn't plugged into any USB or RCA inputs. The buttons on the controller also seem to flicker slightly in time with the clicking noise.

I've tried swapping headphones, rebooting the controller, plugging the power supply into different power outlets, rebooting my computer, and updating my version of Serato.

Again, I'm concerned this is a hardware issue because the clicking is present regardless if a laptop is plugged in / audio input is present, or what the headphone volume is set to.

With music playing in Serato through the controller, the output via XLR to the sound system is very noisy and weak and the clicking noise is very obvious. The volume needs to be turned up about 4-5 times as loud as other controllers / turntables.

Something similar has happened once before, about a month ago, where the system output was very noisy and weak, but rebooting the controller seemed to resolve the issue that one time.

How do I fix this?

blackmask

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@blackmask > Sorry to hear of the trouble you're having, It sounds like the only thing you haven't tried is swapping out the DC power adaptor (and thanks for the thorough troubleshooting!) It could be that is the problem, but then again, it's possible the controller itself has an issue.

You can try finding a replacement DC adaptor yourself (be sure to match the power requirements - 5V, 3A, tip positive), or contact Pioneer technical support in your region to arrange to have your controller inspected / repaired.

Pulse
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Hey @Pulse, thank you for your input. I did think to try swapping the DC adaptor, but haven't had a chance to buy a 2nd one yet. It was a good reminder that I like to have duplicates of all cabling, and the adapter is something I only have one of so I'll make sure to buy another.

While I am confident this is a hardware issue, the controller seems to have started working again all on its own. I'm not sure why, or if there are any issues with its operation that I'm not noticing right now, but it seems I can at least perform with it.

However, I am nervous that this intermittent issue has appeared twice now, and completely shut me down the second time. So, I think I'm going to follow up with technical support to initiate a formal ticket number just so this is tracked as an issue that appeared before the warranty is up.

blackmask 0 votes
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