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[Solved] Sync manager does not work on recordbox 4

Hi there, when i open sync manager on the new recordbox 4 a black screen opens and no sign of the old sync manager i was used on recordbox 3.

nothing else but a blank screen opens. please help!!!!

Alkalino

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Can you please open the preferences to the Advanced page and verify that the iTunes library file is correct?

Pulse 0 votes
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I dont have itunes. please dont tell me i need itunes for it to work.

the problem is not solved only by going to task manager and ctrl delete i can move on my compuiter.

black screen with nothing pops up as sync manager.

can not find recordbox 3 to download and go back to a trust stable version...

have to dj tonight in need for help.

recordbox 3 link can help.

thanks for ur time

Alkalino 0 votes
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Do you have a USB device connected when you click SYNC MANAGER?

Pulse 0 votes
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I'll report this to the engineers, they may have some questions but until then, please use rekordbox 3 to sync.

Pulse 0 votes
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Thks. i can not retrieve to version 3

can you provide me a link to download please?

Alkalino 0 votes
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cool. i can use version 3.

im more than happy to provide any questions the engineers might need in order to solve this.

i would really like to use version 4

one last question for now: i dont have any aditional hardware, and im having the trial version of 4. the question is it limited? i just want the old use i had on recordbox 3. i.e listen to tracks and send them to usb sticks to perform on CDJS.

thanks again for ur time..

Alkalino 0 votes
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You can still use the standard prepare mode for free with version 4, it's only the performance mode which has a cost (or a 30 day free trial).

Pulse 0 votes
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@Alkalino > What is the display resolution set to on your computer? Can you please send a screen-shot of rekordbox & the sync manager?

Pulse 0 votes
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hi there, thks for your answer. so here are my display settings and recordbox and sync manager. all i see when i click sync manager is a full black window that just with task manager (ctrl alt del) i can put off.

https://www.dropbox.com/s/b1c4qsxv7eoyfpw/display.jpg?dl=0

https://www.dropbox.com/s/kw10z3umwv7xiiy/recordbox%204.jpg?dl=0

all other functions on recordbox 4 are working fine. just the sync manager jumps to this full dark window with no "close" on it.
I decided to go back to recordbox 3 in the meantime until this problem is solved as i prefer to use the sync manager to use usb sticks.

thks

Alkalino 0 votes
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@Alkalino > Thanks, I'll pass that along.

Can you also tell me which display driver you're using? (Video card / chipset)

Pulse 0 votes
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i wasnt using the latest drivers now i just updated them but it still pops a black window....

i still restarted tough. I can not right now...

Alkalino 0 votes
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I'm told they were able to reproduce the issue, but the primary cause is your resolution is below the minimum display resolution of 1280 x 768. If you are able to set it higher, please do so.

Pulse 0 votes
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oh i can not change from 1024x 768

really sad i can not use because of this.

I will stick to recordbox 3 then :(

Alkalino 0 votes
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yeah I know dont joke :) you guys have to fix that out for me...c'mon ;)

Alkalino 0 votes
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lol - They are working to improve the problem of the sync manager not coming up, but still suggested you need a higher resolution for the software to operate properly.

Pulse 0 votes
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thank you so much. really appreciate as i dont want to change from this small but fine monitor i have :)

Alkalino 0 votes
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