Can you please open the preferences to the Advanced page and verify that the iTunes library file is correct?
[Solved] Sync manager does not work on recordbox 4
Hi there, when i open sync manager on the new recordbox 4 a black screen opens and no sign of the old sync manager i was used on recordbox 3.
nothing else but a blank screen opens. please help!!!!
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I dont have itunes. please dont tell me i need itunes for it to work.
the problem is not solved only by going to task manager and ctrl delete i can move on my compuiter.
black screen with nothing pops up as sync manager.
can not find recordbox 3 to download and go back to a trust stable version...
have to dj tonight in need for help.
recordbox 3 link can help.
thanks for ur time
Do you have a USB device connected when you click SYNC MANAGER?
I have 4 connected
I'll report this to the engineers, they may have some questions but until then, please use rekordbox 3 to sync.
Thks. i can not retrieve to version 3
can you provide me a link to download please?
Did you remove it? rekordbox 4 does not overwrite it.
cool. i can use version 3.
im more than happy to provide any questions the engineers might need in order to solve this.
i would really like to use version 4
one last question for now: i dont have any aditional hardware, and im having the trial version of 4. the question is it limited? i just want the old use i had on recordbox 3. i.e listen to tracks and send them to usb sticks to perform on CDJS.
thanks again for ur time..
You can still use the standard prepare mode for free with version 4, it's only the performance mode which has a cost (or a 30 day free trial).
@Alkalino > What is the display resolution set to on your computer? Can you please send a screen-shot of rekordbox & the sync manager?
hi there, thks for your answer. so here are my display settings and recordbox and sync manager. all i see when i click sync manager is a full black window that just with task manager (ctrl alt del) i can put off.
all other functions on recordbox 4 are working fine. just the sync manager jumps to this full dark window with no "close" on it.
I decided to go back to recordbox 3 in the meantime until this problem is solved as i prefer to use the sync manager to use usb sticks.
@Alkalino > Thanks, I'll pass that along.
Can you also tell me which display driver you're using? (Video card / chipset)
ATI radeon hd 2400 series
is that it?
if you need anything else let me know. cheers!
That's the one - can you verify that you're using the latest drivers for it first?
i wasnt using the latest drivers now i just updated them but it still pops a black window....
i still restarted tough. I can not right now...
I'm told they were able to reproduce the issue, but the primary cause is your resolution is below the minimum display resolution of 1280 x 768. If you are able to set it higher, please do so.
oh i can not change from 1024x 768
really sad i can not use because of this.
I will stick to recordbox 3 then :(
How old is that display that it's only 1024x768? ;)
yeah I know dont joke :) you guys have to fix that out for me...c'mon ;)
lol - They are working to improve the problem of the sync manager not coming up, but still suggested you need a higher resolution for the software to operate properly.
This will be fixed in the next update.
thank you so much. really appreciate as i dont want to change from this small but fine monitor i have :)
will wait for that update, thanks!