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Account Issues

So I have just needed to reset my laptop back to factory settings, and have come across an issue with rekordbox downloading it again. Although i have an account on record box and have a full license, it is required that i need to deactivate the license and start a new one with the same license key. Now this is fine as I have still retained the license key, but my issue is after following the guide to deactivate the account on the website, the host site it takes me to says that my email is not signed up to rekord box (even though ive been using the professional set-up for about 2 months now), therefore meaning i cannot access my full license! Really need help as otherwise this has been a huge waste of money and i will have to buy a new one.

Michael Roscoe

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