Call Button causing file collapse

After updating to the newest Rekordbox software (4.2, I think?), any time I use the call button to jump to a cue point, the file collapses causing the player to crash. No problems on my CDJ-700, but it's not working on my CDJ-2000NXS or CDJ-900NXS. Please note that this is only when I specifically load tracks through Rekordbox via keyboard shortcuts. If I use a flash drive or load them directly from my CDJ using the Rekordbox button on the display, everything is fine.

James D July 03, 2016 12:36 Answered

Official comment

It seems there are a number of users having issues with 4.2.0. The downgrade to 4.1.2 is recommended at this time, you will not lose your collection.

Additionally, you can revert to a previous version of your database through an automatically created backup in the rekordbox folder:

Win 7/8/10: C:\Users\yourusername\AppData\Roaming\Pioneer\rekordbox
OSX: /Users/yourusername/Library/Pioneer/rekordbox

Rename datafile.edb to datafile.edb.old
Rename datafile.backup.edb to datafile.edb (removing .backup)

rekordbox automatically creates a backup each time you launch the software; if you have opened / closed v4.2.0 more than 3 times you may not be able to recover your database in this manner. Please check the date / time of the backup files in order to choose the most appropriate version.

Pulse July 04, 2016 19:34

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Date Votes

2 comments

I'm updating my previous post. Even without loading directly from a keyboard shortcut there are still issues with files collapsing or not playing correctly on the CDJ-2000NXS and CDJ-900NXS. Did Pioneer not even test out the update on their own equipment? This is really frustrating.

James D July 03, 2016 13:18 0 votes