xdj rx2 harware unlock not working

Recordbox 6.7.3

XDJ RX2  

Firmware 1.42

Windows Driver 1.020

WINDOWS 11 

Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz   2.59 GHz

32 GB RAM

WINDOWS 11 HOME 22H2

i REGISTERED THE CONTROLLER RECEIVED EMAIL CONFIRMATION STILL HARDWARE LOCK IS NOT ACTIVE AFTER COMPUTER REBOOT AND CONTROLLER REBOOT

MIDI BUTTON NOT SHOWING NEXT TO MY PAGE

EXTENSIONS NOT SHOWING UNDER EXTENSIONS