
Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
Hello,
I recently bought a new macbook and I am having issues with rekordbox with any new songs I am downloading into rekordbox. I did not have this problem with my previous laptop. All the existing songs that are on rekordbox work fine- its any new songs I download the file is unknown. I have triple checked the format and it is MP3 and have even tried WAFF. The songs are working fine on the macbook itself however when tried to play on Rekordbox- the file is unsupported. I have also tried updating rekord box (version 6.7.5) and manually finding the songs. All songs are in the exact location (even existing songs) its only new songs that are downloaded.
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Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.