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DDJ-SR2 Freezes

Hi,

I've just bought a new SR2 controller this week, but every time I've used it the controller has frozen up on me and has to be restarted (Serato remains stable and doesn't crash). The lights on the controller freeze and Serato pauses until the controller is turned off and on again, when the tracks then continue to play.

I'm running the latest version of Serato and have the correct drivers. My laptop is a Dell 7559 i7 6700HQ with 8GB RAM with Windows 10 64gb and is excellent order, is fully up to date with no issues and with system settings optimised for Serato DJ. My tracks are all saved on the laptop and no other devices are plugged in at the same time as the controller. I've tried different USB cables and ports on the laptop, but the issue happens regardless. I've checked for firmware updates, but the factory version is the only one available.

There appears to be no pattern as to when the freeze happens and it doesn't seem to be related to system resource usage on the laptop (Serato doesn't ever bother the CPU usage of the laptop as it's over spec'd for the job). The only patter is it seems to first happen after around half an hour of usage. After restarting the controller it will then freeze again a short time later.

I've had no issues whatsoever with my DDJ-SB2 or Roland DJ 505 so I'm pretty certain there's a fault with the controller, so I'll be returning it for a warranty replacement unless you have any other suggestions?

Thanks, Rich

Richard Harman January 28, 2018 20:17

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Date Votes

25 comments

I have the very same problem with my DDJ-SR2. Is there any solution? Upcoming firmware update maybe?

Unfortunately the hardware is unusable for live performances with this bug. :-/

Top-C April 07, 2018 16:20 0 votes

Man I thought I was the only one, I been having the same problem!

DJ Smiley April 22, 2018 06:18 0 votes

Are you using the SR2 with external power connected, or just off the USB bus power?

Pulse April 24, 2018 19:26 0 votes

Just off the usb bus power

DJ Smiley April 25, 2018 06:28 0 votes

It could well be it's not receiving adequate power from your computer over the USB; please try again with the DC adapter and let us know if this still occurs.

Pulse April 25, 2018 20:47 0 votes

I always use the controller with the DC adapter, but the same problem still occurs.

Top-C April 26, 2018 05:31 0 votes

Yeah mines still do the same with the adapter. I’ve updated the firmware and everything, if I can get this problem fixed, everything will be perfect.

DJ Smiley April 26, 2018 06:39 0 votes

Has anyone found an answer to this? My sr2 is brand new. But freezes periodically. I can see serato still reconignizes when play on the controller but does not respond. I have used two different computers and have the same problem on both. Should i just return it and get another one? Or is this a common issue woth all of them?

Bc April 29, 2018 03:43 0 votes

I switched controllers and got a brand new one at guitar center and it did the same thing. It gotta be something with the controller. It’s something that they’re not telling us. Ik we’re not the only ones having this problem

DJ Smiley April 29, 2018 04:30 0 votes

@Smiley > It's not a common issue that we're not disclosing; there are thousands of SR2's out in the wild and this is pretty much the only topic covering this issue.

Is everyone who is having this problem using a Windows computer?

Pulse May 01, 2018 18:47 0 votes

Yes, Windows 10, 64 Bit.

Top-C May 01, 2018 19:42 0 votes

I have the same thing windows 10, 64 bit

DJ Smiley May 02, 2018 05:45 0 votes

So update: I can get it to unfreeze by moving the USB buffering latency up and then pressuming standard. I hope that can help narrow down where the problem stems.

Bc May 08, 2018 13:50 0 votes

Do it still buzz?

DJ Smiley May 08, 2018 14:01 0 votes

I've passed this information to our DDJ product team to get an answer for you. If I need more details, I'll post another reply. Thanks.

Pulse May 08, 2018 17:51 0 votes

Thank you so much!!

DJ Smiley May 08, 2018 19:31 0 votes

@Richard - Your Dell 7559 has NVIDIA GeForce GTX 960M, which may not be compatible with DDJ-SR2 driver; please disable the GTX 960M and use the Intel HD Graphics instead.

One of our engineers suggested that the Windows 10 update (released late April) might be related with some issues, which have not been investigated yet, though.
http://www.thewindowsclub.com/windows-10-april-2018-update-problems-issues

Pulse May 10, 2018 00:32 0 votes

Wow over three months to get a response, great product support. Glad I’m now a Denon user...

Richard Harman May 10, 2018 05:35 0 votes

Enjoy!

Pulse May 10, 2018 16:58 0 votes

@PioneerDJ I dont have NVIDIA Geforce, but I updated my intel hd graphics driver and my controller is still doing the same thing. What else do I have to do?

DJ Smiley May 11, 2018 05:14 0 votes

Took mine back to Guitar Center based on the response by Pioneer. It’s not compatible with Win 10, and they don’t seem to care. Got the Reloop Mixon 4, best decision ever. Thanks for making my decision easier Pioneer!

James Ban May 11, 2018 16:04 0 votes

@Smiley > Do you have another graphics chipset in your computer, or just the Intel one?

Pulse May 15, 2018 04:49 0 votes

The intel one but I’m fina just gone and buy a MacBook

DJ Smiley May 15, 2018 07:06 0 votes

Any fix to this yet. My unit is currently doing the same thing. Am running Windows 10.

Overlode August 22, 2018 18:13 0 votes

@Simon > Please post a new topic and provide any relevant information in order for us to provide you with assistance.

Pulse August 23, 2018 16:01 0 votes