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DDJ-SX3 losing play/pause when you interact with the platters

I'm using Serato DJ Pro with the DDJ SX3 on a Macbook Pro. Anytime I do any scratching, or spin the platter too fast on a manual search, the deck stops playing although the play button remains lit. If you hit the play/pause the play button goes on and off in correlation with you pressing play/pause, but the deck doesn't actually play any more. At that point, pressing and holding a hot cue button is the only way to get any playback. It happens on either deck, every single time no matter what track you load up. I got this controller a few days ago and haven't been able to properly use it. I deleted and reinstalled the drivers multiple times, I'm not sure what the deal is.

FliGuyCeo

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Hello FliGuyCeo and all, 

Sorry for the late reply. 

Engineers have been looking at the issues you kindly reported, but they have not replicated the issues yet. 

Will you please create an inquiry from the link below? Although it is in the rekordbox website, we will be able to support you there.

https://rekordbox.com/en/support/inquiry.php

You will be able to directly communicate with DDJ-SX3 engineers.

Thanks,

CRM, Pioneer DJ

Keiko
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42 comments

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Still no updates after a month? Not even a beta firmware to test? What do we do from here?

FliGuyCeo 1 vote
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@damian > What is your computer spec?

@FliGuyCeo > Answered here; it's likely your computer's OS is incompatible as it does not meet the minimum requirement of 10.11.

Pulse 1 vote
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Hey everyone. I have been having this same issue. I thought it was a hardware issue, so I returned the SX3. After being unable to find an sx2 to buy and use instead, I caved and got another SX3. When I started playing with it, the same problem came back. I backed up my computer and wiped it, restarted it and stilll had the same issue.

It’s truly astounding to me how there’s yet a software or driver update and that the issue is still being investigated with absolutely no solution. This issue has been going on with multiple users for over two months and absolutely nothing has been found or done. DJing is my living and having this issue is keeping me from making a profit to take care of myself; it is extremely frustrating to see so many other buyers with this same issue with absolutely no solution.

I wish everyone luck and I hope that a solution can be found quickly.

Also, another issue I’m experiencing with this bug is that when I lose play button interaction, I also lose keylock interaction.

I'm using a MacBook Pro (OS X El Capitan Version 10.11.6) 

Dionne Magic 1 vote
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So I must have gotten lucky that one time with the hard drive unplugged and everything working fine. Trying to figure out this issue has led me down an never ending fox hole it seems. Me trying to update my OS, although I didn't think that was the issue has led to incompatibility issues with my hard drive and a bunch of applications, which led to me trying to restore my older OS, which had my macbook out of commission for days. I finally got it rebooted on High Sierra, erased and reinstalled the drivers as well as updated serato dj pro to 2.04 and now I'm right back where I started. Touch the platters during playback and they stop and won't work again unless you exit Serato pro and turn off the controller. This is going on 6 weeks and I want to throw this controller out of the window now. I should have just bought the newest Numark, I never had any issues when I had my NS7 FX! 6 weeks to figure out one bug that multiple people are having seems unreal to me. Can't make any money doing any events or functions because this thing is unusable. 

FliGuyCeo 1 vote
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I'm not sure I fully understand, but if you could shoot a video explaining it, it would certainly help in passing this to our product teams in Japan.

Pulse 0 votes
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Upload it to any video or file sharing site and post the link here please.

Pulse 0 votes
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Perfect video - thanks! I've not seen that happen, it seems almost as if the jog still thinks it's being pressed. I'll pass this to our product team for review.

Pulse 0 votes
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Just got mine today and experiencing exactly the same thing... Macbook Pro, mid 2012, i7, 8GB, 480GB SSD, High Sierra....

Ta...

Duncan Eagles 0 votes
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I also have a MacBook Pro mid 2012. I7 2.7 with 16 gb of RAM and a 500gb ssd. I’m running OSX Yosemite still.

FliGuyCeo 0 votes
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Thanks - good to know it's a different OS as well, our engineers are reaching out to Serato to see what this might be.

Pulse 0 votes
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Any news??? Spoke to the store where I got mine and they've offered a refund within 14 days... My next gig is just over a week away and if this isn't sorted I'll just have to get something else as this is pretty much unusable!! Another issue I've noticed is the vinyl mode sometimes seems to randomly switch off... Not cool!! Updates ASAP please????

Duncan Eagles 0 votes
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I haven’t heard anything back, mine is just sitting here collecting dust. I hope it gets sorted out soon. Seems like a bunch of glitches once the platter stops responding. Like every new track you load after seems to load at random parts of the song and only half the wave is there until you cue back to the beginning. Loop in and out lit up although loop isn’t on. I haven’t used it that much because it’s frustrating.

FliGuyCeo 0 votes
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I adjusted the sensitivity all the way to the lowest setting and it didn’t resolve the issue. The track still stops playing once you manipulate the platters. The right platter almost immediately once you manually reverse it, the left deck seems to allow you to play with it a bit longer before it quits.

FliGuyCeo 0 votes
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Thanks for the feedback, our engineers continue to investigate this issue.

Pulse 0 votes
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Just done the same with mine and it's still doing the same thing... If anything it's slightly worse... If this isn't sorted out this week it'll be going back to the store... 

Duncan Eagles 0 votes
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Ok brief update... It seems that the issue resolves itself if you use the needle search... Basically if you use this to scroll back to the beginning of the track for some reason the play button comes back online... Still totally unusable at a gig but has let me play with the unit... Still waiting for a fix or info please Pioneer DJ????

Duncan Eagles 0 votes
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You’re on to something. What’s interesting is that only the left platter would come back online when I used the needle search back to the beginning. It got me thinking, so I disabled the needle search during playback and what do you know, the play doesn’t seem to go offline on the left platter, and on the right platter it doesn’t go offline as easily, but when it does it’s for a brief moment then continues playing! Come on Pioneer and Serato, we’re narrowing this down, it’s not hard to duplicate at all.

FliGuyCeo 0 votes
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Played with it a bit more and they both still go offline. It’s so frustrating. I also notice if I use deck 4 vinyl mode doesn’t work, spinning the platter only adjust the speed of the track temporarily. It seems as if you can play with that as much as you want and spin it as fast as you want and the play won’t go offline, but no scratching.

FliGuyCeo 0 votes
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Any updates, this is a dust gathering paperweight right now, it's unusable, I'll have to return it shortly if nothing can be done about the issues.

FliGuyCeo 0 votes
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Same here... I have a gig tomorrow night and am going to have to use an SX1 as this can't be played out with!!! 

If Pioneer can't replicate this issue then I'm assuming we could just have 2 faulty units?!?!? I have just got hold of an i5 PC that I'm going to test with to see if it's a Mac thing but really this should be what the tecs over at Pioneer should be doing not punters like me!!

Duncan Eagles 0 votes
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I tried using a i5 PC running Windows 10 64 bit and it’s doing the exact same thing. I have until next week to return this. Have you guys been able to duplicate the issue? This must be some type of software issue.

FliGuyCeo 0 votes
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Can you guys tell me if you had any other USB devices connected at the time?

I'd also like to collect serial numbers from your units; please email me - pulse [a][t] djpulse [dot]ca

Thanks.

Pulse 0 votes
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I had my external hard drive with my music library plugged in at the same time. I’m emailing you now.

FliGuyCeo 0 votes
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Same issue!

Try to disable vinyl mode on decks... i play without vinyl mode and all seems ok!

Massimo Bortolotti 0 votes
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I need vinyl mode...

Nothing but the SX3 plugged in...

Serial number sent.

As an aside the SX1 I used on Friday worked perfectly so this must be an SX3 hardware/compatibility issue.

 

Duncan Eagles 0 votes
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I have been using an sx2 since it was released and have had no issues whatsoever!!
So I couldn’t wait to get the sx3!
It worked for about 10’minutes before the decks started to freeze up after any kind of manual manipulation!!
Nothing resolves the issue as everybody in this thread are saying !
I’m really close to taking it back and asking for a refund !!!

damian wells 0 votes
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