Have a feature request or suggestion? Post your idea here!

Post

2 followers Follow
0
Avatar

performance licence

hi pulse

I have two accounts one is on my iMac and the other is on my laptop . 

I have a performance licence which is active on my I Mac only under email toddhellyer@hotmail.com  I got this licence with a mixer 750mk2 this year .

this liscence has only been used on the one computer(iMac)  I would like to use it on my laptop but it won't let me because its under a different user name .

would I loose all my tracks and playlists off my laptop record box if I deleted the username and used the username from my I mac so I can activate my licence on the laptop .

I do not have anything backed up of my laptop .

thanks todd

 

Todd Hellyer Answered

Official comment

Avatar

The "user name" has nothing to do with the user profile on the computer; it's likely that you used a different email address to register your Pioneer DJ account. You can login at pioneerdj.com (or rekordbox.com) to verify which account is in use and from there you can also see which computers have active installations with that license key.

You wouldn't lose any information in your library if you were to deactivate your account, however if you're unable to activate a second installation, or need further assistance in transferring the license to a different address, please file an inquiry ticket here and our rekordbox support team will be able to assist you.

Pulse
Comment actions Permalink

Post is closed for comments.

Date Votes

1 comment