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Problems with License Key

 Good evening
After reinstallation of operating system, I try to enter the code but I get an error 15 (that it is used on another computer). When I log in to my account, the license section says that the code is not found. Please tell me how I can recover my code?

Andrii Kupryk Answered

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One license can be activated up to two computers with your account. The error 15 shows up when you try to active more than that. You need to deactivate your license from other computers. If your computer(s) was formatted or broken, please use an inquiry form attached below. 

https://rekordbox.com/en/support/inquiry.php

Thanks,

Masanori

masanori
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