Official comment
When you installed the drivers, you missed this step:

Follow these instructions to fix it:
- Disconnect the XDJ-RX2.
- Download the driver.
- Open the driver package and run the uninstaller file.
- Reboot your computer.
- Open the driver package and run the driver installation file.
- After the installation has completed, give the drivers permission.
- Reboot your computer.
- Connect the XDJ-RX2 and test as normal.
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