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USB Channel A not working DJM-900NX2s - Channel B Works perfectly

I recently purchased a DJM-900NX2s 

The USB A channel does not light up and does not communicate with my computer.  While USB Channel B works perfectly with Serato DJ Pro.

I have reinstalled the drivers and reloaded the firmware on the mixer, but still no success. 

Is the mixer broken?

 

My computer:

Macbook pro running Mojave 10.14.6 

PDX138

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