Errors in Playlists code E - 83 02

It would be good to know which 'E' error you get and what description is displayed. Otherwise it is too much guessing your problem. The error codes are there to better find the route cause.

Hi,

Thanks for the reply - I'll check it tonight and update the post with the code number reference.

If you can consistently repeat it with the same song, it's likely the song itself. You can send a copy over to forums@pioneerdj.com and reference this post ID: 360056207651.

I'll run it through a scan to see why it might throw an error.

@Pulse 

Hi, thanks for the response.

It happens with different files / playlists. If I export the 'problem' playlists to another USB device they export correctly.

I have re-formatted my main USB 2TB device many times attempting to rectify the issue - same result.

I think either the export d/b is corrupt in someway, or that actually the software is garbage. It should inform users upon export actions of any issues. There is no way to check until connecting to a CDJ if the export was successful! I am aware btw of the export log if files are missing in playlists - the error 'E - 83 02' is a different issue.

So, I may remove and re-install Rekordbox thus deleting any d/b I have. Before I do that, how do I export and import in to a fresh installation, all my playlists? I do not want to have to re-create all of those.

Thanks,

Darren

E-8302 simply tells us there was an abnormality in the track playback, but unfortunately doesn't tell us where that occurred.

It could certainly be a compatibility issue between that drive and the CDJ itself. We're unable to guarantee that all USB devices will be able function as expected with our CDJs as there are simply too many different models to test and certify them all.

I don't feel that wiping rekordbox would be the solution, as I'm leaning towards the drive itself as being the cause. It doesn't happen to be a Western Digital Passport, does it?

hi Pulse,

No it is not a WD drive - Toshiba something I think(??) from memory.

It has been working fine for the past 18 - 24 months, and my problem files / playlists were playing fine up until a week or so ago.

I'll try to email you one of the files tonight when I get home then for you to scan as mentioned in one of your earlier replies.

Is it possible to export the current playlists to a file that I could re-import in to a fresh installation if needed?

Darren

You could always create a backup (File > Library > Backup Library) and then restore it using the restoration process, but let's check some of these files first.

Got the file and ran a copy through an MP3 validator - it corrected an issue, but the hex comparison didn't find many changes:

...and even then, they both loaded, analsyed, exported, and played without issue.

When you have this problem with your Toshiba drive, is it powered directly off the USB of the CDJ? Have you ever used a pigtail connection for additional power?

Does the error occur after a certain amount of time after connecting the drive?

thanks for checking the file.

yes I have always used it powered off of the CDJs and no never 'pigtail' connection used.

I think it is the software. 

- If I sync just the 'problem' playlists they export and load fine on to the CDJs.

- When I export the rest of my playlists some export fine and some do not. IT is as if the software gives up reading them half way through or has a limit on file count(!!??!). The actual files export on tot he USB. They just fail to load on the CDJs. The original 'problem' playlists still load fine too.

Only thing left to try is another external USB device. I do not have one large enough to hand right now though. Unless you have anything else for me to test.?

Thanks.

Darren

How many songs are we talking about on that drive? And how many in the playlist(s) in question?

Did you checked the the Drive for errors? If the drive has a hardware issue, it might not be visible directly after reformating. Are you using a PC with rekordbox? If yes, did you checked the system logfiles for entries related to USB or drive?

I assume when formatting the drive you used the ‚fast‘ option. You may try to use a ‚full / slow‘ formatting instead.

personally to me this sounds like a hardware issue with the drive / USB cable. I recommend to verify this first.

@Pulse

There are 1527 songs and 66 playlists.

@Frank Richter

The drive has no errors against it and no errors in the system logs. I have used 3rd party software to format / delete / re-create the FAT32 partition many times (successfully) using a 'quick' and also 'full' method. Always the same results in the playlist errors.

This is not a hardware issue in my opinion as all files transfer to device, all playlists transfer / sync to device. Playlists have tracks that are fine and the next song the error.

Thank you both for the comments and assistance though.

Thanks for confirming on the error question. Actually I got more than 22000 tracks on my USB and they export without issues... therefore this doesn't seem to be a general recordbox issue.

What you may can try is to export 1 Playlist and check. If I understood you correctly, this will probably work. Once tested, add the second playlist and test again (not reexport the first playlist, just add the second) and so on. Once you start seeing the error it would be interessing if they occur only on the playlist exported last or even on those exported earlier and tested good before.

Do you have a chance to test with other CDJs as well, to see if the error happens on other players as well?

Does the errors appear on the player the USB is connected directly or on the player linked to the one having the USB?

Hi Frank,

I use 'Sync Manager' to export the Playlists. Doing so one by one would be a pain, take too long, and put the in a weird order on the CDJ. But yes, if I do export playlist 1, test. Then export playlist 2, test. Then export playlist 3, test and so on all are fine. I just have not done that past say 10 playlists.

I only have 2 CDJs, and not able to test others - unless I visited a store that is a reseller of the products I suppose.

Yes the error appears on the CDJ that is 'hosting' the USB and also the linked CDJ.

By asking you to Export the playlists one by  one and test it wasn‘t a recommendation to do it all the time. I wanted to understand if there is a specific time when the errors Kick in. I.e. after exporting Playlist no 23 there are errors. The next question would have been if the errors are only on this playlist 23 or if others, previously tested ok, would have errors too.

I’m just  trying to think out of the box to find a pattern when that happens.

Hi Frank,

OK, I have exported some playlists in 2 x batches of 10 or so. I have some playlists that error on all tracks some on some tracks in the list and not others??!!

I reformatted  the USB disk before the above export process and also overnight ran a disk check against the USB - which passed without errors.

I'm convinced it's software related. Something in the export d/b locally maybe. An uninstall and Rekordbox clean-up then a re-install is the only option left I feel.

Thanks,

Darren

hello Frank / Pulse,

I have resolved the issue.

It is software related as I suspected:

- I checked all the playlists that did not load correctly on the CDJs.

- Deleted the playlists.

- Ran a 'sync manager' sync which deleted from the USB all deleted tracks from within the lists.

- Recreated each faulty playlist and re-added each track.

- Ran a 'sync manager' sync which updated the USB.

Thanks for your help / suggestions.

Darren